TMCnet News
ESCO Technologies Consolidates Billing and Ticketing with LogiSense EngageIP SolutionONTARIO, Calif. --(Business Wire)-- LogiSense (News - Alert) (www.logisense.com), a global provider of IP billing and OSS software and professional services, today reported its successful deployment with ESCO Technologies LLC (ESCO). ESCO, a pioneer in healthcare communication solutions, is the developer of CareConnect™, America's leading managed telecommunications service for senior housing communities. CareConnect communities enjoy the benefits of advanced technologies such as resident and business digital/IP-based telephone systems, state-of-the-art patient emergency response systems, wander management technology, enhanced satellite television services, high-speed internet service and wireless locator systems. According to Tausha Thorman, ESCO director of business operations, LogiSense and its EngageIP software has made a significant impact on ESCO. "By using LogiSense, we were able to combine our disparate billing and ticketing applications into a single, fully integrated system," said Mrs. Thorman. "A significant percentage of the ESCO team works remotely, so having a web-based ticket system is very important. It has allowed our employees to access their own tickets, regardless of their respective location. This critical functionality has drastically reduced our support costs and time spent on customer service requests by both our fiel personnel and our office-based employees. She continued, "This deployment was surprisingly fast - especially considering the number of customizations we required. Important to note, is EngageIP's ability to mediate and invoice the next-generation services we will offer in the very near future, such as IPTV (News - Alert), as well as the variety of legacy services we currently provide to our customers. This capability was among the determining factors driving our selection of LogiSense." EngageIP is LogiSense's flagship solution and is a developer-friendly, comprehensive hosted offering that provides the power and flexibility to accurately manage customers and effectively handle all invoicing and operational procedures. "ESCO's CareConnect is among the most innovative, respected brands in the senior living market and we are pleased at the overwhelming success of this engagement," said LogiSense Founder and President, Flavio Gomes. "We take great pride in the power and flexibility of EngageIP, as well as in the exceptional level of attention and detail customers receive from our support team. We are very much looking forward to expanding our relationship with ESCO in the future." In the coming months, ESCO will integrate its current inventory system data into LogiSense's EngageIP to further align its processes and procedures. ABOUT LOGISENSE CORPORATION LogiSense Corporation is a global provider of IP management software for operators competing in the converged IP services market. The EngageIP products address specific network usage administration requirements including billing, cost allocation, customer care, telecom rating and IP services delivery. For more information about LogiSense, visit www.logisense.com. ABOUT CARECONNECT BY ESCO TECHNOLOGIES LLC CareConnect by ESCO Technologies is the #1 telecommunications solution for senior housing communities across America. This award-winning managed services program provides next-generation emergency response systems, business & residential telephone systems, high-speed Internet service, and customized satellite television service to senior living communities nationwide. For communities that qualify, CareConnect installs and maintains its state-of-the-art telecommunications and emergency call systems at absolutely NO capital cost to the community, while reducing business and resident phone, Internet and TV expenses by up to 40%. For more information, visit www.CareConnectbyESCO.com or call 1-800 281-4816.
|
