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Growing Manufacturing Companies Turn to Fonality to Communicate Seamlessly, Improve ProductivityDALLAS --(Business Wire)-- Fonality, North America's fastest growing business communications company, today announced its continuing rapid penetration of the manufacturing segment by helping more than 1,200 small- and mid-size businesses (SMBs) improve productivity with Fortune 500 caliber cloud-based Unified Communications (UC) and VoIP solutions. Diverse organizations, including Bogert International Inc. and TCB Manufacturing, currently utilize Fonality's (News - Alert) platform to communicate more efficiently and reduce expenditures. "In a manufacturing environment, time is of the essence," said Fonality's Chief Operating Officer, Eric Borrmann. "Growing firms do not have the luxury of wasting valuable hours on unproductive tasks. Fonality's cloud-based VoIP and UC solutions allow manufacturing companies to communicate faster, smarter and more affordably than ever before. In a segment heavily dependent on technology, our services and solutions reduce both CAPEX and OPEX (News - Alert) while opening up an advanced set of business communications features." With heavy dependence on the supply chain, the ability to quickly, effectively and affordably connect the right person offers a competitive advantage. Fonality is available at a fixed price point starting at $30 per user per month and can provide a total cost of ownership up to 50 percent less than legacy phone solutions. The Fonality solution enables fast growing manufacturing companies to seamlessly connect employees, suppliers and customers with powerful communication and collaboration features through Fonality Heads Up Display (HUD). With Fonality HUD, manufacturing businesses can obtain an award-winning UC solution, connecting phones, desktops and important business applications into a single, user-friendly interface. Features, such as unified messaging with email, secure chat and Microsoft (News - Alert) Outlook contact integration, are combined with audio conferencing, photo caller ID, visual voicemail, email/text, rng-back and on-the-fly call recording to improve productivity. In addition, Fonality Professional Services now offers custom communications applications and features that can be optimized for manufacturing environments. Fonality Professional Services applications and features help improve efficiency, increase customer service levels and reduce operating costs. These include:
For contact centers, Fonality HUD's advanced features can display every aspect of a manufacturing firm's contact center environment, including a color-coded status of the customer service or sales team and their interaction with current callers, as well as those in the queue. A recent study by Distributed Networking showed that Fonality customers that leverage contact center features save an average of 23 percent versus a legacy solution and experience an average associated productivity gain of 14 percent. To provide real-time information and improve the customer experience, Fonality also seamlessly integrates with popular business applications like SalesForce, NetSuite, VanillaSoft, SugarCRM or any web-based CRM application. Manufacturing customer successes include: TCB Manufacturing, a La Porte, Indiana-based manufacturing firm, is a leading online source for quality, insulated coolers and hot meal delivery bags. Using proprietary technology, the company offers leak-proof anti-bacterial liners with many products. "Our customers depend on us to provide quality, top-notch products," said Tom Dermody, CEO, TCB Manufacturing. "With Fonality, our team has the communication capabilities that allow us to communicate quickly and more effectively both internally and with our customers." Bogert International Inc. based in Pasco, Wash., makes hydraulic jacks for use in a number of industries including aviation, military and commercial. The company has used a Fonality solution since 2009. "Our customers expect to be able to reach the right person with the right information every time they contact our company," said Cathy Bogert, CFO of Bogert International. "Our company is dedicated to providing simple, effective solutions to our customers, regardless of industry. With Fonality, we found that same commitment to simple, effective solutions." About Fonality Fonality is North America's fastest growing business communications company and a leading provider of cloud-based VoIP and Unified Communications solutions for small and mid-size businesses. With a unique software model approach, Fonality provides all the features of legacy providers without the cost or complexity. Founded in 2004, Fonality has delivered more than two billion phone calls across the cloud while enabling more than one million users of open-standard based communications software. Investors include Intel Capital, Draper Fisher Jurvetson and Azure Capital Partners. Visit www.fonality.com for more information or call 877-FONALITY.
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