[May 12, 2011] Co-operators Group selects Interactive's IP communications software suite Tweet May 12, 2011 (Datamonitor via COMTEX) -- The Co-operators Group Ltd., a Canadian multi-product insurance company, and its members have selected Interactive Intelligence's all-in-one IP communications software suite, Customer Interaction Center. The Co-operators Life Insurance Company, HB Group Insurance Management Ltd., L'Union Canadienne, TIC Travel Insurance Coordinators, and Co-operators General Insurance Company selected Customer Interaction Center (CIC) to consolidate their multiple communications technology systems across several of their coast-to-coast locations, which are staffed by nearly 2,500 employees. "Many of our existing systems were nearing their end of life," said The Co-operators executive VP and CIO, Hugh Cumming. "In addition, these multi-vendor systems made it challenging for our physically disparate member companies to effectively communicate with one another and with clients across multiple lines of business." In addition to CIC, The Co-operators purchased add-on applications for multichannel recording and scoring, outbound dialing, and customer feedback surveys. http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon [ Back To TMCnet.com's Homepage ]