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NetBoss Technologies, Inc. and SMI Telecoms Partner to Deliver World Class Service Assurance SolutionSEBASTIAN, Fla. --(Business Wire)-- NetBoss Technologies, Inc., an established supplier of network management software and service assurance solutions to more than 200 network operators around the world, has recently signed a strategic reseller agreement with industry leading trouble event and network operations management firm, SMI Telecoms. This formal relationship was established to extend NetBoss Technologies' position as a leader in providing innovative software tools that improve the efficiency of network operation centers used by service providers. The partnership establishes the first seamlessly integrated end-to-end fault, trouble and change management solution that utilizes industry standards. Service providers can now lower operational costs and reduce repair times by automating business processes between departments. This also provides reliable metrics to verify Quality of Service (QoS) indicators and external Service Level Agreements (SLAs). The currently fielded solution fully leverages information sources and bi-directional workflows across service assurance systems. This maximizes the automation of trouble event management and change management processes and enriches decision support intelligence. It also establishes an information platform that facilitates effective collaboration and comunication within the service provider organization and with third parties, vendors and customers. "By pre-integrating our next generation NetBoss software suite with SMI's OS3 Trouble Event Management system, it enables us to quickly deliver an automated trouble and business process work flow solution that helps to reduce costs and improves quality for service providers around the world," said NetBoss Technologies CEO, Jim Odom. Commenting on the agreement with NetBoss Technologies, Phil Brooks, SMI CEO, said, "The partnership with NetBoss Technologies enables us to offer an integrated solution that helps communication service providers maximize operational efficiency and effectiveness in the face of increasing competition." About NetBoss Technologies, Inc. NetBoss Technologies provides advanced network management and service assurance solutions that significantly reduce our customers' network operations and maintenance costs while improving the quality of services they deliver to their end-users. The company has more than 200 installations worldwide addressing an array of industry segments including: telecom, utilities, broadcast, transportation, government & public safety, and defense. NetBoss Technologies is an active TeleManagement Forum (News - Alert) member, and supports open standards-based solutions and practices. Visit us at www.netboss.com. About SMI Telecoms SMI Telecoms provides OSS and IT service management solutions to the global communication service provider marketplace. The company is particularly focused on the harmonization of the OSS and IT worlds particularly with regard to the respective industry best practices and standards such as those set out by the TM Forum's (News - Alert) eTOM, Frameworx, OSS/J and Information Framework (SID) specifications and the IT Infrastructure Library (ITIL). At the core of the portfolio is the OS3 Suite which provides market leading trouble event management and network change management and maintenance capability. The OS3 suite is available as on-premise and SaaS (News - Alert). www.smi-t.com.
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