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TRX Reports Superior Client Satisfaction ResultsATLANTA, May 3, 2011 /PRNewswire via COMTEX/ -- TRX, Inc. (www.trx.com) (OTCQB: TRXI), a world-leading provider of travel technology, process automation, consulting and data services, today announced results of the 2011 Client Satisfaction Survey during the annual global users conference TRX World 2011 with over 90% of TRX clients recommending TRX products and services. TRX is committed to delivering outstanding service and conducts a bi-annual survey to measure the company's ongoing client satisfaction levels. Clients are surveyed via an anonymous electronic questionnaire and have the option to participate in a phone interview with a third-party consultant for more direct feedback. RESX® user results showed continued improvement, with a 7% increase in satisfaction levels over the prior year. The results exceeded TRX's goal by 14% and were strongly driven by the updated user interface and increased functionality of RESX, along with enhanced support services such as the launch of TRX University in January. The survey results also showed continued strong satisfaction with TRX Travel Analytics® services, as well as the improved system uptime with the CORREX® mid-office solution. TRX uses the survey results as a benchmark to track year-over-year progress as well as to identify trends and opportunities for future product and service improvements. In the past year, TRX has taken action to implement several initiatives based on previous Client Satisfaction Survey results including: launching a Client Advisory Board, implementing the no cost online TRX University for product training, and openly exploring new social media-based communications channels with clients. These initiatives resulted in collaborative development of the new TRAVELTRAX security and traveler tracking suite, for which TRX was awarded a 2011 People's Choice Stevie Award for Favorite Customer Service in the Airlines, Distribution and Transportation category. "Everyone is extremely helpful, and they want to see their customers succeed with the products they use," said Ann Osten, President, Sadie's Global Travel. "I could not have operated without the TRX support team, which is very pro-active in coming up with alternative solutions when I have challenges." "Both the TRAVELTRAX security and traveler tracking suite and TRX University were the result of the company's dedication to continually listening and acting on customer feedback", said Shane Hammond, President and CEO, TRX. "We value the input of our clients and together, we have created new solutions that are mutually beneficial." In addition to the formal client satisfaction survey, TRX has opened communication channels through LinkedIn, Facebook and Twitter for clients to provide real-time feedback. TRX is currently hosting the annual TRX World 2011 Global User Conference on May 2 - 5, 2011 at the Four Diamond Hyatt Regency Lost Pines Resort and Spa, near Austin, Texas where clients, partners, and organizations have gathered to network and gain new insight into industry challenges and best practices. About TRX TRX is a world-leading travel technology and data services provider, offering more than 20 software-as-a-service utilities for online booking, reservation processing, data intelligence, and process automation. We deliver our technology applications in an on-demand environment to travel agencies, corporations, travel suppliers, government agencies, credit card associations, credit card issuing banks, and third-party administrators. We provide patented savings maximization solutions via our travel analytics consulting practice, extending spend management services to travel buyers all over the world. We complement all of these offerings with a global workforce focused on travel process automation and re-engineering. For more information about TRX or to contact a TRX sales office, phone 404.929.6100 or visit the Company's website at www.trx.com. SOURCE TRX, Inc. |