TMCnet News
First Reliance Holdings Reports on Latitude SoftwareMay 03, 2011 (Close-Up Media via COMTEX) -- First Reliance Holdings has reported increased liquidation rates as a result of deploying the debt collection solution from Latitude Software, an Interactive Intelligence company. "Latitude has given us the tools we needed to better coach and automatically 'push' the right account information to agents for improved liquidation rates, which has resulted in a 15 percent monthly revenue increase," said First Reliance Holdings senior managing member and founder, Joseph Thompson, in a release. First Reliance, a debt purchasing company, replaced an existing accounts receivable management product with Latitude Center, a software suite designed to streamline and manage the entire collection process, as well as track collection agent goals and productivity. Latitude Center supports the company's more than 75 collection agents. First Reliance selected Latitude Center after an in-depth review of multiple competitive products. "Many products excel in one area, but not in another," Thompson said. "For example, one product might be great for debt collection, but horrible for reporting. Latitude Center had the most comprehensive feature-set and proved to be the easiest to use. Since deployment, Latitude Center has met or exceeded our goals for increasing liquidation rates, improving agent accountability, and enhancing portfolio performance analysis." First Reliance is also using Latitude Agency Manager to manage data flow to outsourcing partners. The company recently purchased Latitude Workflow, which it will use to assist in the automation and planning of account collection strategies, and moving debt when desired metrics have been achieved. "The Latitude solution has given us ease-of-use, maximum interoperability, and flexible customization options," Thompson said. "Plus, the company's been incredibly responsive to our needs. It's no wonder Latitude is so well-respected in this industry." First Reliance Holdings is a debt purchasing company. Latitude Software provides debt collection software and services. Interactive Intelligence is a provider of unified business communications solutions. ((Comments on this story may be sent to [email protected])) |