TMCnet News
Ensim Expands Product Lineup for Service ProvidersMar 31, 2011 (Close-Up Media via COMTEX) -- Ensim, a provider of provisioning and management solutions for unified communications, collaboration, and cloud based applications for service providers and enterprises, announced an expansion of its product line adding depth and a new dimension to its proven software solutions for service providers. According to Ensim, the new product line includes the following offerings: - Ensim Synergy Service Provider Edition - a complete Business Support System (BSS) solution including Billing, CRM / SFA, Product Management, Support Management, and Marketing Campaigns and Analytics. - Ensim Connect Service Provider Edition - an end user focused User Productivity Portal based on SharePoint that lets users create, edit and manage SharePoint sites, projects, groups, and resources, fully integrated with chat and calendaring platforms. - Ensim Unify Service Provider Edition 5.0 - an update of the award winning and industry leading solution for automated user provisioning and infrastructure management operations support system (OSS). "These new products represent the most significant expansion of our solutions for service providers in several years," said David Wippich, CEO of Ensim. "We are now able to offer telcos, hosters, MVNOs, SaaS, Cloud, and other service providers a complete solution that automates the entire customer interaction process from contact to cash." Ensim Synergy provides a complete Business Support System (BSS) solution that automates the entire marketing and sales process, including storefront, campaign-based lead generation with tasks and events, complete sales force automation with contract / quote management, CRM system with forecasts, product management with a streamlined product catalogue capability, order assembly and processing, billing with invoicing, payment and collection, usage reporting, analytics, and a customer support module with trouble ticket tracking. Ensim Synergy is integrated with Ensim Unify OSS for streamlined customer acquisition and activation. Ensim Unify Service Provider 5.0 provides a complete, centralized, relational platform that manages creation, activation, configuration, and administration of a hosted application and cloud service offerings. This latest release of Ensim Unify forms the base OSS platform, delivering security and automation functionality with connectors that manage the granular functionality for over 40 different real applications including hosted applications from the service provider's data center and third party cloud-based services. ((Comments on this story may be sent to [email protected])) |