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RoomPlace selects Interactive Intelligence's Customer Interaction CenterMar 29, 2011 (Datamonitor via COMTEX) -- The RoomPlace, a furniture retailer, has selected the Interactive Intelligence's Customer Interaction Center, an all-in-one IP communications software suite, for use throughout its organization. The RoomPlace is replacing communications technology from multiple vendors with CIC to connect all of its 24 locations. After evaluating solutions from Avaya, Cisco, Nortel and Shoretel, The RoomPlace selected CIC because of its all-in-one software architecture that offered the ability to mix and match a broad set of features with select user groups. The RoomPlace will use CIC applications for IP PBX, automatic call distribution, interactive voice response, screen-pop, unified messaging, presence management, conferencing, faxing, and real-time monitoring. It will deploy CIC add-on applications for multichannel recording, outbound dialing, and automated customer feedback surveys. "Connecting all of our locations using the same communications system will greatly enhance our ability to route calls, improve our customer loyalty programs, and respond to customers in a more timely and efficient way," said The RoomPlace's chief information officer, Michelle Pacynski. "Our goal is to differentiate ourselves by providing the best customer service possible, and CIC will play a key role in making this possible." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon |