[March 02, 2011]

Avtex Develops Contact Center and UC Applications That Help Clients Optimize Interactions

Avtex (News - Alert), a provider of integrated, interactive technology solutions, announced the release of Contact Center optimization software and new Communications Enabled Business Process (CEBP) applications for Unified Communications (UC). An Interactive Intelligence Elite partner and Microsoft (News - Alert) Gold Partner, Avtex introduced the new products this week at the Enterprise Connect conference. Deep Contact Center knowledge and proven expertise in UC has led to the creation of innovative yet affordable solutions that address communication inefficiencies in both the Contact Center and the enterprise.

Development of the new products was led by the newly-formed Avtex Innovation Team, a group of experienced professionals charged with applying new technologies to emerging market opportunities. In response to customer demand, the team is focused on creating solutions and launching products that provide organizations with faster, more efficient ways to communicate and collaborate.

"As the needs of our customers evolve, we adapt by developing new products so that we can offer high-value software and online solutions that optimize the entire customer experience," said Bob Denman, President of Avtex. "We're committed to not only being a service provider but also a product developer and, most /importantly, an integrated interactive solutions partner who delivers the best available products and services for communication efficiency,"

Avtex Interaction Portal® for Contact Centers
Available today, Avtex announced a new software application for the contact center, Interaction Portal® which is a single interface solution that simplifies agent access to critical enterprise data, people and documents. Interaction portal is the latest addition to the existing collection of Contact Center optimization tools and applications developed by Avtex that include Heartbeat, RoboReports, Clone and QuickStats all developed leveraging the Customer Interaction Center (CIC) platform from Interactive Intelligence (News - Alert).

"We're offering these applications because the Contact Center of the future is here," said Owen Robinson, VP of Contact Center Solutions for Avtex. "The most critical point of interaction happens on the frontlines with the Contact Center agent and todaythey require a new set of tools to enable more efficient interaction."

The Interaction Portal empowers Contact Center agents with a single interface that brings all the information they need to handle an interaction. As a flexible data and document integration platform, users are able to create contextual composite applications and dashboards on the Microsoft SharePoint platform. Whether the data exists in a single database or across the entire enterprise, the flexible tool can be configured to provide easy access to the information most critical for agents, experts and advisors to quickly problem-solve.

Communications-Enabled Business Process (CEBP) for UC
Additionally, Avtex is announcing new solutions that apply CEBP for Microsoft UC on the Lync platform. As a Microsoft Gold Certified UC and Voice Partner, Avtex is specialized in CEBP deployment and the integration of VoIP, instant messaging, presence, conferencing and other UC capabilities. Each application extends CEBP to vertical-specific needs and assists clients in achieving their business productivity goals.

Avtex TimeSweeper for Professional Services
TimeSweeper™ simplifies time tracking and billing for service professionals in industries such as legal, marketing, management consulting and other billable professions by providing an accurate and complete view of all client communication activities. The application ensures accurate time tracking, reporting and billing.

Avtex Presence Integration Manager for Healthcare
The first integration of the Presence Integration Manager is with the Vocera (News - Alert) hands-free communication device. Presence Integration Manager™ extends the capabilities of Microsoft UC to Vocera users in a healthcare environment. For the first time, Vocera users are able to leverage the benefits of UC including instant messaging, speech commands and other integrated communication capabilities.

"Avtex's new applications for UC optimization will open new doors for businesses seeking to tap into the power of Microsoft Lync within an easy-to-use packaged software application," said Steve Erickson, Regional Sales Manager for Microsoft's Emerging Technologies Unit. "The breadth and depth of the Avtex team combined with a strong focus on CEBP will bring great value in extending UC applications to industry-specific challenges."

For more information about Avtex's products go to http://www.avtex.com/what-we-do/products

About Avtex
Our core mission at Avtex is to help our clients optimize their interactions with their customers, employees, partners and prospects through communication and collaboration technologies. As a Microsoft Certified Gold Partner and Interactive Intelligence Platinum Elite Partner, Avtex is the first true integrated interaction solution provider with deep capabilities in portal, collaboration, Contact Center, CRM, custom application, infrastructure, unified communications and creative design solutions. Avtex has over 1,200 customers across the United States and in six countries with offices in Minneapolis, MN; Milwaukee and Appleton, WI; Des Moines, IA; Omaha, NE, and Cincinnati, OH. www.avtex.com

About Pohlad (News - Alert) Family Companies
Founded and built by Carl R. Pohlad, Pohlad Family Companies encompasses banking, financial services, commercial real estate, retail, automotive, entertainment and technology industries, as well as ownership of Major League Baseball's Minnesota Twins. Based in Minneapolis, Pohlad Family Companies employs 3,500 people throughout 40 markets coast-to-coast. For more information, visit http://www.pohladcompanies.com/public/BusinessInterests.aspx.

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