TMCnet News
Cicero Partners with Frost & Sullivan on Event SeriesMar 02, 2011 (Close-Up Media via COMTEX) -- Cicero, a provider of customer experience management and desktop integration solutions, has partnered with Frost & Sullivan on a series of on- and off-line events designed to provide participants with the tools to effectively leverage the contact center's human capital in order to support both customer and the agent satisfaction. According to a release, Jim Rembach, Chief Spokesman for Customer Relationship Metrics, will join both industry specialist and analyst Joe Outlaw from Frost & Sullivan and Mike Garner, Chief Customer Officer from Cicero, on the informative eBroadcast titled Head or Tails: Is your plan for 2011 choppin' heads or kickin' tail? Using Effort Analytics to Improve the Agent and Customer Experience on March 3, at 2 p.m. EST. The discussion will focus on how top performing call centers are improving the agent and customer experience. Learn how effort analytics could be the most productive way yet to understand and improve your customer contact operation. The conversation continues on-site at the 7th Annual Customer Contact 2011, East: A Frost & Sullivan Executive MindXchange where John Broderick, CEO, and Neil Crane, Director of Product Strategy, offer their industry insight at an interactive session titled Customer Expectation +1: Creating Customer Champions taking place on Monday, April 11 at 1:45 p.m. Market leaders and executives alike gather at this biannual Customer Contact event to gain knowledge on best practices implementation for that competitive edge in their organization. Cicero provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Frost & Sullivan's service provides research and models. Event information: frost.com/ccs. ((Comments on this story may be sent to [email protected])) |