TMCnet News
Metaverse Mod Squad selects Angel's customer experience platformFeb 28, 2011 (Datamonitor via COMTEX) -- Angel, a provider of cloud-based customer experience solutions, has announced that Metaverse Mod Squad has selected the company's Angel 4 Customer Experience Platform solution to enhance its customer support offering with inbound telephone support capabilities. Metaverse Mod Squad provides professional services to online communities and game services. Angel 4 allows end users of Metaverse Mod Squad clients' games and properties to access automated systems to route and resolve their problems. Metaverse Mod Squad can now manage and scale large call centers and agent communities through an advanced voice system to handle more issues in a timely manner based on the nature of the call and the specific expertise required. "As a proven market leader, Angel was the best choice as we looked to supplement our e-mail, webchat, social media, and callback support offerings with a telephone customer interaction solution," said Mike Pinkerton, COO of Metaverse Mod Squad. "With Angel, we provide a customer-friendly call experience, increase our customer satisfaction, and ensure that issues are resolved quickly. The relationship with Angel is not only providing our current clients with the option of an adding a telephone support option, but is enabling us to add additional clients to the mix." The Angel 4 Customer Experience Platform incorporates multi-channel/multi-modal forms of customer engagement and communications, including SMS, chat, voice biometrics and mobile management, to improve levels of enterprise customer self-service and satisfaction. The solution leverages Angel's Caller First strategy to help customer-driven organizations deliver a superior caller experience. With embedded business intelligence, Angel 4 measures, reports, and enables fine tuning in real time to optimize customer interactions. Angel offers a suite of IVR and contact center applications that allow customers to build, manage, and make updates via an Internet connection. Because the Angel platform is an on-demand solution, no investment in hardware, software, or staffing is required. The platform allows customers to launch custom applications and automate multichannel interactions in a fraction of the time required with traditional on-premise solutions. http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon |