TMCnet News
Syntellect Launches CT ADE 11PHOENIX --(Business Wire)-- Syntellect, an industry leader in customer interaction management solutions, today announced it has introduced CT Application Development Environment (CT ADE™) version 11, a major upgrade to the most widely used interactive voice response (IVR) development tool in the industry. Syntellect (News - Alert) CT ADE 11 provides an easy upgrade path for users running legacy VOS applications, support for Visual Studio 2008 and Windows 2008 R2, and updated documentation and sample applications. Syntellect CT ADE (News - Alert) is recognized as one of the most widely used IVR development tools in the world and is designed to accelerate the development of voice and video communication solutions. Now, with CT ADE 11, customers who currently have legacy VOS applications deployed can upgrade to the latest version of CT ADE and continue to run their VOS applications. "We listened to the CT ADE community and have provided our customers and channel partners with the ability to upgrade to CT ADE 11 with minimal or no changes to their applications," said Phil Manfredi, product manager at Syntellect. "With the added support for Visual Studio 2008 and Windows Server 2008, customers can continue to leverage the platform investment they made in CT ADE while incorporating newer technologies such as IP, HMP or video." Created for use with Dialogic (News - Alert) Corporation's media processing, signaling, and switching products, Syntellect CT ADE is a rapid application development tool that enables developers to gain significant time-to-market advantages while maintaining full control over the Dialogic® API. With Syntellect CT ADE, developers can create voice solutions that easily integrate voice, video, conferencing and fax capabilities. In addition, Syntellet CT ADE is tightly integrated with the latest automated speech recognition (ASR) and text-to-speech (TTS) engines from Nuance (News - Alert) Communications, a leading provider of speech solutions for businesses and consumers around the world. New features introduced in Syntellect CT ADE 11 include:
"CT ADE is a critical part of the solutions we deliver to our customers, so we were excited to participate in the beta testing," says Mike Hanegan, vice president of technical services at Selectron Technologies. "In our sector, price-performance and time-to-market are critical to our success. With Syntellect's CT ADE platform, we can easily and cost-effectively provide the telephony functionality we need." Syntellect's long-standing relationship with Dialogic will ensure that CT ADE remains closely coupled to Dialogic solutions, especially as it relates to progress on multimedia support with Host Media Processing (HMP) 3.0 and future versions. Syntellect and Dialogic are committed to providing leading-edge technologies and toolsets that enable CT ADE users to continue to create the next generation of communication and messaging solutions that meet the evolving demands of today's globally connected markets. Additionally, Syntellect has established a worldwide CT ADE developer community where users can share ideas, tips, applications and best practices. This environment enables developers of all levels to engage and learn from one another and inspire new ideas and projects. The Syntellect community hosts discussion boards, documentation, programming tools, application files and blogs. To visit the CT ADE forum, click here. For more information about Syntellect CT ADE, click here. About Syntellect At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. We measure our success by our ability to implement and continuously support solutions for our customers. With two decades of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the utilities, financial services, government, high-technology, help desk, consumer products, and healthcare industries. Syntellect is headquartered in Phoenix, Arizona, with additional offices in North America and the United Kingdom. For more information about Syntellect Inc. please visit http://www.syntellect.com.
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