TMCnet News
Centergistic UK to provide support for BT AgentView enterprise users(Telecomworldwire Via Acquire Media NewsEdge) Performance management software provider Centergistic Solutions has announced that as of 1 February 2011, users of AgentView wallboards through BT are no longer receiving manufacturer-backed support from BT. No financial details were disclosed. The company said that the AgentView support contract expired on 1 February 2011, as BT distributor Symon Dacon did not renew. The Centergistic UK support office can now handle direct support for all AgentView wallboards and can be reached through [email protected] or by calling +44 (0)8444 121990. AgentView is a real time performance management software solution, creating call centre metrics that can be sent to reader boards, call centre displays, agent desktops and wireless devices. The solution works with all Avaya, Nortel (now Aura), Genesys, Cisco and Aspect ACDs. ((Comments on this story may be sent to [email protected])) (c) 2011 M2 COMMUNICATIONS |