Infratel Expands Global Reach, Chooses Seattle as N.A. Headquarters
SEATTLE, Jan. 21, 2011 /PRNewswire via COMTEX/ --
Infratel, a leading provider of call center products and services for small- and mid-size businesses in Europe and Asia, is expanding to North America and has chosen Seattle as its new headquarters, company officials announced today.
"Our expansion into North America marks a major step towards our goal of becoming a truly global company," said Jim Southwell, general manager of Infratel's North American operations. "We're just beginning to get set-up here but already have some new U.S. customers on-board and look to grow that base dramatically in 2011."
Since launching in Europe in 1999, Infratel has experienced steady and significant growth in the current markets it serves, including an exceptionally strong 2009, and is now re-investing those profits to open new markets beginning with North America.
"Our products and services run on a Windows platform and are accessible to a wide range of small- and mid-size businesses," said Southwell, an industry veteran that comes from Avaya. "This allows us to level the playing field for small businesses that need call center solutions that are on-par with their larger counterparts."
"Seattle is a major hub for software and technology companies and a big reason we chose the area to set-up shop," said Southwell. "In the year ahead, we'll be hiring sales and operations professionals to work out of the Seattle office and know that we'll have access to a deep pool of talent that's already based here in the area."
The company's Infra Call Center provides a suite of solutions that deliver call routing, reporting and analytics, IVR, call recording and proactive contact. Infra CommSuite delivers a robust software platform that serves the general telephony needs of small- and medium-sized businesses. The suite of software allows companies to reduce costs, enhance customer satisfaction and increase revenue.
In addition to its traditional call center platform, Infratel has plans for full social media integration in the year ahead that enables agents to recognize user trends and sentiments. This added layer of information will ultimately give agents the tools they need to circumvent problems and reward brand loyalty.
The company has also differentiated itself by its ability to offer services in a range of delivery options that provide best-fit solutions for their customers including: premise-based, hosted, managed or Software-as-a-Service (SaaS) models.
"While we know that core call center functionality is critical to small- and medium-sized business, we're also investing in social media integration as the notion of what constitutes a 'call' is going to evolve considerably over the next few years," said Southwell. "Our goal is to be a leader inmaking these innovative solutions accessibleto the SMB market."
Infratel was founded in 1999 by managers and engineers from Genesys Labs (now an Alcatel-Lucent company) who had witnessed, firsthand, the challenges small- to mid-sized companies face with shrinking budgets and increasing demands. From its inception, Infratel's goal has been to offer a world-class suite of contact center and interaction solutions designed primarily for small- and medium-sized businesses.
The company's flagship product, Infra Call Center, is a pure SIP-based application built on Microsoft Windows Server. Its corporate telephony solution, Infra CommSuite, is one of only a few Microsoft Windows Server-based IP PBX solutions available. Both were developed to help executives, IT departments and call center managers to truly do more with less through innovative technology. Worldwide, Infratel has more than 700 customers and 10,000 users.
More information on the company and its products can be viewed online at www.infratel.com
FOR MORE INFORMATION:
Dan Branley (206) 914-1231
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