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ATC deploys AltiGen's unified communications and contact center solutionJan 10, 2011 (Datamonitor via COMTEX) -- AltiGen Communications, Inc., a provider of software-based unified communications solutions, has announced that ATC Freightliner Group has deployed AltiGen's unified communications and contact center solution in locations across Texas and Oklahoma. "Whether it's an emergency service call or someone inquiring about a major purchase, we pride ourselves on providing unparalleled customer service," said ATC Corporate IT Director Don Nolin. "With our prior Nortel call center, management could be difficult and expensive. So, we wanted to make sure that the replacement was software based, and flexible enough to allow us to really manage the interaction between our employees and customers. How we answer the phone is extremely important to us." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon [ Back To TMCnet.com's Homepage ] |