[November 30, 2010] Experience Engineering is Recognized by Forrester as a Top Experience Transformation Consultancy Tweet MINNEAPOLIS, Nov. 30, 2010 /PRNewswire via COMTEX/ -- Experience Engineering, a global provider of strategic experience design and management consulting services, has been recognized by Forrester Research as a leading enterprise customer experience transformation firm. The Forrester study, released October 21, 2010, sites Experience Engineering as the longest established firm in the experience consulting space, and the only boutique consultancy with full end-to-end solutions for organizations seeking to improve customer and employee experiences to drive business outcomes. The end-to-end solutions include: Defining a customer experience strategy Creating a transformation roadmap Building support for customer experience efforts Executing the customer experience design and transformation Measuring the business impact Institutionalizing the process Experience Engineering and its founder, Lou Carbone, have been at the forefront of the development of experience management for more than two decades with distinctive tools based on neuroscience and psychology and a best selling book (Clued In, Prentice Hall, 9th printing). "It is gratifying to be recognized as a leader in our field by an independent resource of Forrester's stature," commented Carbone. "We are proud to have helped define 'experience' as a management discipline for organizations worldwide, and feel privileged to continue to offer our clients the most evolved strategies and tools for delivering high value experiences that produce bottom-line impact." About Experience Engineering, Inc. Experience Engineering is a full service experience design and management consultancy headquartered in Minneapolis, MN. The firm has distinguished itself in work with top business schools and Fortune 500 clients in retail, hospitality, healthcare, financial services, cable, telecom, education, manufacturing, transportation and technology. To learn more go to www.experienceengineering.com SOURCE Experience Engineering, Inc. [ Back To TMCnet.com's Homepage ]