[November 18, 2010] AT&T Government Solutions awarded USD286m task order from Social Security Administration Tweet Nov 18, 2010 (M2 EQUITYBITES via COMTEX) -- AT&T Government Solutions has been awarded a USD286m task order to deploy the Citizens Access Routing Enterprise (CARE) through 2020 contact call centre solution for the Social Security Administration (SSA). The company said the award determination, made under the US General Services Administration (GSA) Networx Universal contract vehicle, will allow SSA to issue individual task orders to AT&T worth up to USD286m for an Internet Protocol (IP) - based interactive voice response automation and contact call centre solution through SSA's national toll-free number. According to AT&T, the Social Security Administration provides retirement, disability, and survivors' benefits through a nationwide, decentralised network of 1,500 offices, card centres, processing centres and other offices, supported by approximately 66,000 employees. In addition, approximately 80 million calls are placed to SSA's national toll-free number annually. AT&T's deployment of the CARE through 2020 contact call centre solution is expected to allow SSA the flexibility to meet increased demands and add new communication technologies and services, such as Web Callback, 'Click to Talk', Web Collaboration, and Web Chat. In addition, CARE through 2020 will allow SSA to implement an enhanced reporting system that incorporates data from multiple sources and real-time network indicators, helping the agency identify and improve citizen interaction. AT&T Government Solutions, a source of network-enabled solutions for the federal government, is a division of US communications holding company AT&T (NYSE:T). Comments on this story may be sent to [email protected] [ Back To TMCnet.com's Homepage ]