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ConceptWave Adds Customer Lifecycle Management to its Industry Leading Product and Order Focus
[November 03, 2010]

ConceptWave Adds Customer Lifecycle Management to its Industry Leading Product and Order Focus


TORONTO --(Business Wire)--

ConceptWave (News - Alert) Software Inc., a leading provider of Product and Order Lifecycle Management solutions for the global communications service provider market, today announced the expansion of its portfolio to include Customer Lifecycle Management (CLM) solutions. ConceptWave's growing client base includes some of the world's largest converged operators.

The new ConceptWave Rapid CRM portfolio encompasses CLM functionality through:

  • Customer Self-care - Full web-based self-management functionality (accounts, service, and order management with new product and offer browsing).
  • Customer Information Management - A flexible 360 degree view of customer information, enabling both federation and mastering of customer data.
  • Service Registry - Dynamic customer subscription management.
  • Unified Workstation - An advanced single-view agent desktop with capability for CSR's (News - Alert) to rapidly view product, order, billing and customer service information.

ConceptWave Order Care® and Rapid CRM with CLM focus address key challenges global communication service providers face in their quest to deliver superior customer experience. Factors that negatively impact the customer experience include long customer call times, slow CSR responsiveness, inaccuracy, inadequate product promotion and a myrad of back-office integration bottlenecks; through different systems containing disparate customer information and complexity.



ConceptWave Rapid CRM is a customer-focused, agile solution-leveraging unified customer data from various disparate systems, which addresses these CLM challenges. With Rapid CRM, service providers can efficiently manage and monetize their customer services and experience.

"Increasingly, customers want to access and modify their product and service information any time, from anywhere. However, underlying service provider systems lack the flexibility to provide such access, are unable to support the growth in subscriber-focused services, or are large, complex, and inflexible," said Ari Banerjee (News - Alert), Senior Analyst, Heavy Reading. "ConceptWave Rapid CRM's comprehensive and flexible features enable customer service, quick time to market, and rapid order to cash cycles."


"Our customers have been asking for out-of-the-box, modern, scalable, and modular software solutions that can help them efficiently manage their customer lifecycles," said Zarar Rana, ConceptWave CEO. "Building on our highly successful, proven Order Care product and order lifecycle focus, we have created Rapid CRM, a powerful portfolio that provides the functionality service providers need to quickly deliver exceptional customer experience."

About ConceptWave

ConceptWave Software Inc. is a leader in the telecommunication market with products for the CRM and B/OSS segments. ConceptWave's unique offer is to provide an end-to-end catalog-driven suite of order fulfillment automation software with ConceptWave Order Care® and Rapid CRM. Employing the Company's long standing vision of providing turnkey lifecycle solutions for CSP's (News - Alert), ConceptWave today is a market leader in delivering applications that span and manage the Customer, Product, and Order lifecycles. Founded in 2000, ConceptWave is headquartered in Toronto with presence in the Americas, Europe and Asia.

Visit ConceptWave at TM Forum's (News - Alert) Management World Americas (Orlando, Florida) November 9-11 in St. John's Hospitality Suite 22, or at Africa Com (Cape Town, South Africa) November 10-11 at Stand D08 in the Canada Pavilion.

For more information, please visit: www.conceptwave.com.

ConceptWave and ConceptWave Order Care are registered trademarks of ConceptWave Software Inc.


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