[October 13, 2010] KnoahSoft announces strategic alliance with Teleopti Tweet (Telecomworldwire Via Acquire Media NewsEdge) KnoahSoft has entered into a strategic alliance with strategic workforce management solutions provider Teleopti, the provider of VoIP-based call recording, agent performance management and analytical tools for contact centres said on Wednesday. The financial terms of the partnership were not disclosed. KnoahSoft said the two companies have formed an alliance which will provide SMB and enterprise customers with a comprehensive suite of call recording, quality assurance and workforce management solutions for contact centres. KnoahSoft’s Harmony helps businesses improve customer satisfaction and increase operational awareness by providing IP-based contact centres with a low-cost, modular web-based solution. It supports call recording, quality and performance management initiatives by enabling collaborative work environments. Teleopti CCC is a workforce management solution that encompasses all that is needed to deliver outstanding agent and management performance in the contact centre. The base package includes forecasting, agent management, automatic scheduling and reporting. Other options available include real-time tools, agent self-service, WFO integration, payroll integration and third party add-on modules. As a result of the partnership, KnoahSoft can now serve as a single point of contact for partners and customers engaged in WFO initiatives for the contact centre, the company said. ((Comments on this story may be sent to [email protected])) (c) 2010 M2 COMMUNICATIONS [ Back To TMCnet.com's Homepage ]