Five9's Cost-effective Cloud-based IVR System

By Carolyn J Dawson

TMCnet Contributor

 

Technology Marketing Corporation (TMC (News - Alert)) has awarded Five9 (News - Alert), a global provider of on-demand virtual call center software, the Customer Interaction Solutions 2010 Speech Technology Excellence award: Interactive Voice Response (IVR). As the leading publication in CRM, call center and teleservices, Customer Interaction Solutions magazine has recognized Five9 IVR system on the basis of its unmatched flexibility and ease of use.

In a press release, Rich Tehrani (News - Alert), CEO of TMC said, "With their Interactive Voice Response offering, Five9 has proven its innovative capabilities and additionally has improved the bottom line for the customers who use it."

Due to the flexible and easy-to-use capabilities of Five9 IVR system, IVR managers can instantly change audio prompts and IVR menus on-the-fly. Customers can easily create IVR application for both inbound and outbound services using the fully integrated Five9 Virtual Call Center product line, which also includes Five9 IVR system. Predictive Dialer is useful in an outbound call center, which will keep the agents productive and enhance sales revenues. Inbound call center can make use of IVR and ACD features that will provide exceptional customer services keeping the operating cost low. Additionally, the system is applicable for other Five9 on-demand call center features such as skills-based routing, database-driven routing, and voicemail queuing. Five9's Auto-Dialer will keep the customer informed using automated notifications and appointment reminders. Five9 customers worldwide leverage IVR capabilities to provide enhanced callers' experience, thus improving the brand reputation.

Jim Dvorkin, Five9's chief technology officer, commented, "Our cloud-based IVR provides unparalleled flexibility for our customers. The ability to quickly make changes to the system enables substantial cost savings and greater control. Industry recognition such as this award validates the many benefits of the Five9 on-demand IVR."

In the year 2001, Five9 with its talented engineering resources pioneered the on-demand call center software market and continues to upgrade and enhance its call center product portfolio based on market demands. More than billion telephone calls per year are powered by the award-winning Five9 Cloud-based Virtual Call Center and Predictive Dialer technology, serving customers across five continents. Five9's reliable, robust functionality is fast, easy, and affordable to deploy, thus proving to be cost-effective and profitable solution for customers.