[September 22, 2010]

Numara Software Announces Ultimate Flexibility in Hosted/SaaS IT Service Management

Numara® Software, Inc., the mid-market leader in service management and asset management solutions for IT professionals, today announced expanded, flexible options for hosted and SaaS-based delivery. Already the #2 vendor in hosted IT service management according to industry analysts, Numara Software (News - Alert) now offers its award-winning, ITIL® v3 compatible Numara® FootPrints® IT service desk management solution with a wide set of flexible, on-premise and off-premise deployment options, including a subscription (SaaS (News - Alert)) option with flexible choices for product functionality. The SaaS offering is the same industry leading Numara FootPrints product that has been available on- or off-premise on a perpetual license basis. Customers will not sacrifice functionality or be forced into a specific configuration if they prefer to use the product on a subscription basis. Whether organizations run their deployments in SaaS, hosted or on-premise, they all run on the same service management code base with the ability to choose the services they want to use in any combination of named and concurrent licenses. The new offerings also address the market gap where IT organizations are looking to easily shift between deployment models without the fear of being restricted. Numara Software SaaS customers can move from a subscription to a perpetual license model and receive credit for payments they have made under subscription.

"IT executives have been looking for flexible delivery models for IT service management", said Fred Broussard, Research Director, PC, Device and IT Service Management Software at IDC (News - Alert). "Solutions for easy migration to and from on-premise and hosted/SaaS environments and the ability to automate IT service desk and non-IT processes, such as in Numara Software's offerings, can provide this flexible delivery."

Whther IT organizations need on-premise, SaaS or hosted deployments, Numara Software can solve their needs. Numara Software has offered hosted solutions for over five years and on-premise solutions for nearly 20 years - serving over 55,000 customer sites worldwide. Working with such a broad and diversified customer base, Numara Software understands that in today's market, flexibility and choice are what customers demand. While focusing on service efficiency, IT managers and CIOs want fluidity when changes occur and flexibility to stage implementing service desk processes and buy them when they're needed. The rigid pricing models and pre-determined solution sets offered by existing SaaS providers force them to buy more than they can use, lock them into long-term deployments and result in unnecessary spending on deployment changes.

Numara Software gives customers more choices:

• They can select between subscription based pricing (solving for limited budgets), perpetual license pricing (a lower total cost of ownership over multiple years) or the ability to move from one to the other.
• Subscription pricing includes discount tiers based on size and complexity of deployment.
• In contrast to the "buy it all now" norm in today's market, flexible feature offerings stay true to the spirit of software-as-a-service by allowing customers to choose and pay for only the modules they require.
• Customers can also mix named and concurrent licenses allowing them to optimize for their business usage needs, choose between hosted and on-premise infrastructure options (and switch if they need to) and easily transition their solution in-house while leveraging their subscription investment.

"As a leading service management and asset management vendor, our goal is to offer our customers the greatest flexibility possible with our solutions. We focus on helping them achieve their IT objectives for efficiency, cost management and service delivery to their own customers," said David Weiss, president and CEO of Numara Software. "Our Numara FootPrints SaaS offering goes well beyond the SaaS options currently in the market in solving for IT's range of needs today."

Numara Software has always worked closely with its global customers to identify and address their varying service management needs. As a result, the new ground- breaking SaaS options for Numara FootPrints deliver significant advantages over other offerings:

• A single code stream for hosted and non-hosted solutions. Customers will see no difference in the software based on their delivery model. The world class functionality Numara FootPrints is known for remains the same.
• Named and concurrent licensing options. Customers can choose the option that best matches their end user requirements, whether they're ad hoc or consistent.
• Off-premise or on-premise. As businesses change, customers can shift between off-premise and on-premise.
• Subscription to perpetual. As cash and operating conditions fluctuate, customers can choose to rent or own Numara FootPrints licenses, whether they're renting on- or off-premise.

According to Ludmilla Tscherniwetz, Director HRIS at William Beaumont Hospital, "For nearly five years, we've been using Numara FootPrints for our service desk management process and in a hosted environment where Numara Software hosts and manages the system for us. We chose the hosting service because it is maintenance free and cost-effective. We've been happy with Numara FootPrints and the hosted version fits the needs of our business and we have never had any downtime. We rely on it and the hosting model makes it easy for us."

About Numara FootPrints

Designed for mid-sized to large organizations and ITIL® V3 compatible, Numara FootPrints is the market leader for real-world, practical IT service management, delivering unparalleled value with a highly flexible workflow platform for managing service desk and other business processes.

To find out more Numara Software's flexible SaaS and hosted delivery offerings with Numara FootPrints, please visit: www.numarasoftware.com/saas.

This week, Numara Software (Booth #2019) is a platinum sponsor, exhibitor and speaker at the itSMF Fusion 10 conference in Louisville, Kentucky.

About Numara Software

With more than 55,000 customer sites worldwide, Numara Software is a global leader in delivering practical, flexible solutions that allow IT organizations to improve service to their end-users. Our integrated IT service management and IT asset management software platforms enable organizations to efficiently automate a wide variety of IT related tasks and processes using interoperable solutions from a single, proven vendor. Widely known for our dedicated focus on ease of use and affordability for our customers, our IT solutions deliver fast time-to-value, increased control, and reduced risk for small businesses to large companies. For more information, visit: www.numarasoftware.com.

[ Back To TMCnet.com's Homepage ]