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Granada Corp Chooses RingCube vDesk for Desktop Management of Call Center WorkforceAug 29, 2010 (Close-Up Media via COMTEX) -- RingCube Technologies, a provider of managed virtual workspaces, announced that Granada Corp has selected RingCube vDesk as a critical component for the company's business and ability to protect corporate and client information. Granada Corp offers clients 24x7 outsourced customer support using a bilingual "work from home" (WFH) labor force, the Company noted. Now with RingCube, the company will ensure that corporate and client information is protected, while meeting PCI compliance requirements. Not only does vDesk isolate and protect private information from reaching agents' desktops, but vDesk also adds host protections to augment Granada's current antivirus and antispyware protections, ensuring the highest levels of information security for private information. "RingCube software is critical in establishing a secure data tunnel between our agents' desktops and the secure data networks between datacenters at Granada and clients' locations," said Lia Ortega, Director of Information Security for Granada Corp. "RingCube's technology will further improve our data security capabilities, help us meet PCI compliance requirements, and ensure we always properly safeguard customer data. It provides efficiencies for us at the company and agent level, and will help us grow our agent base by a planned 50 percent this year." Granada Corp spent the previous quarter evaluating enterprise desktop virtualization solutions. According to Ortega, the company selected vDesk over competing products because it was the only solution that could offer protection polices for corporate and client information, and best isolate information and prevent it from being copied to a worker's PC. "The unique isolation and protection policies vDesk has in place are extremely valuable for us," said Ortega. "The PCI compliance capabilities RingCube has incorporated throughout vDesk are not only important to Granada, but to our clients as well. The number one concern of any call center client is how customers' private information is going to be safeguarded. We are now able to address these concerns in a more robust manner." RingCube vDesk's Virtual Workspace technology separates the user's desktop environment - including applications, data and settings - from the operating system and encapsulates it into a secure container, while automatically backing up every virtual desktop to a centralized server. Users can run their vDesk workspace at the office or on unmanaged PCs - at home, or at disaster recovery site. When users start their vDesk workspace, it transforms any Windows PC into their own familiar corporate workspace where users can access their files, applications, settings and entire desktop, as if they were on their own business PC, whether online or offline from the network. Granada Corp is a provider of outsourced customer support for companies serving the Hispanic market. RingCube: ringcube.com ((Comments on this story may be sent to [email protected])) |