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NICE to Present its Next Generation 9-1-1 Solutions at APCO 2010Aug 03, 2010 (Close-Up Media via COMTEX) -- NICE Systems, a global provider of intent-based solutions that enable enterprises and security organizations to extract Insight from Interactions, transactions and surveillance, announced that it will be highlighting its IP telephony recording solutions for the Public Safety sector at the 2010 APCO Conference, as part of its Next Generation 9-1-1 suite of solutions. The NICE solutions will be exhibited at the 76th Annual APCO Conference and Expo in Houston, Texas, which runs through August 5. With progress toward Next Generation 9-1-1, PSAPs (Public Safety Answering Points) are now preparing to migrate from the outdated PTSN (Public Switched Telephone Network) 9-1-1 system to an IP (Internet Protocol) based emergency services network. This migration will require PSAPs to update their 9-1-1 technology to support IP-based communications. As a global leader in VoIP recording technology, with more than a decade of accumulated domain expertise, NICE's VoIP solutions are implemented at many leading contact centers, trading floors and security organizations worldwide, having been certified by the world's leading VoIP telephony vendors. The NICE VoIP solution is part of NICE's IP suite which also includes RoIP (Radio over IP) recording solutions, and NICE Inform, an open architecture multimedia incident information management solution that helps PSAPs capture, consolidate and manage all types of Next Gen 9-1-1 information, including audio, video, text and data. Through its strategic partnerships with industry-leading trunked radio systems providers, NICE Systems has been a driving force in RoIP recording. Designed for openness and interoperability, NICE Inform is a software application that sits on top of NICE's traditional telephony and radio recording solutions, as well as NICE's VoIP and RoIP (Radio over IP) capture platforms, making it possible for PSAPs to migrate seamlessly from traditional telephony and radio recording technology to IP recording without a forklift upgrade. NICE also recently participated in NENA's NG9-1-1 ICE 2 (Industry Collaboration Event) where its NICE Inform and VoIP recording solutions successfully passed interoperability testing. "Voice over IP has made significant inroads in commercial enterprises in the last decade and NICE has been there every step of the way with our industry-leading technology, evidenced by a large number of IP telephony recording deployments in the most complex environments," said Chris Wooten, President, NICE Security Americas. "In Public Safety, recording is mission-critical so first and foremost, 9-1-1 centers need confidence and trust in their recording solution provider. We're excited to leverage more than a decade of IP experience along with our proven IP recording track record to serve the needs of Next Generation 9-1-1 centers. Furthermore, NICE's ability to offer proven IP recording technology for both VoIP and RoIP, along with NICE Inform enables PSAPs to seamlessly tie these incident recordings together, as they start to migrate to IP." ((Comments on this story may be sent to [email protected])) |