TMCnet News
Vertical Solutions, Inc. Positioned in the 2010 “Magic Quadrant for Field Service Management”Evaluation Based on Completeness of Vision and Ability to Execute; Vertical Solutions Also Listed in “Magic Quadrant for CRM Customer Service Contact Centers” Cincinnati, OH June 25, 2010 Vertical Solutions, Inc. (VSI), a developer of service management solutions, announces it has been positioned by Gartner, Inc. in the Niche Players quadrant of the 2010 “Magic Quadrant for Field Service Management.” In addition, the company was listed in the “Magic Quadrant for CRM Customer Service Contact Centers” . The Magic Quadrant research reports depict Gartner's analysis of how certain vendors measure against a defined set of criteria for that marketplace. This year’s Field Service Management Magic Quadrant lists no companies in the Leader Quadrant. The report emphasizes a number of strategic points, including the following: “Accelerated business demand to improve field service execution will favor two types of software suppliers: those with multiple application components and an underlying process design tool, and best-of-breed vendors with strong functionality, whose software is service-oriented architecture (SOA)-compliant or delivered using a software-as-a-service (SaaS) model. These capabilities enable the best-of-breed vendors to fit logically into (and more readily integrate with) a service management suite.” Vertical Solutions, Inc. has recently launched a new generation of products, VContactCenter™ and VServiceManagement™. Both application systems are built on a cloud-based technology platform, the Vertical Services Platform – VSP™, which is SOA-compliant, SaaS-based via a multi-tenant platform, and delivered as a service or on-premise in a private or public cloud environment. Innate to both of these solutions is a business process management (BPM) design tool as a layer within the architecture. “The inclusion of Vertical Solutions in Gartner’s Magic Quadrant for Field Service Management comes at a time when companies absolutely need to maintain their customer base with excellent customer support,” says Ron Wegmann, Sr., CEO of Vertical Solutions. “At Vertical Solutions, we design our customer care solutions to do an exceptional job of seamlessly integrating and linking various service processes and information, including to and from ERP systems, to optimize and leverage the specific application functions in each system.” The full Gartner Magic Quadrant for Field Service Management and the Magic Quadrant for CRM Customer Service Contact Centers reports are available to Gartner clients at www.gartner.com. About the Magic Quadrant The Magic Quadrant is copyrighted June 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About Vertical Solutions, Inc. (VSI) Vertical Solutions, Inc., develops, implements, and supports best-in-class CRM Contact Center and Service Management solutions, including PowerHelp, and its new generation technology solutions, VContactCenter™, for internal, external, and hybrid contact centers, and VServiceManagement™, for customer support, field service, and mobile environments. These application systems are built on a cloud-based technology platform, the Vertical Services Platform – VSP™, which is SOA-compliant, SaaS-based via a multi-tenant platform, and delivered as a service or on-premise in a private or public cloud environment. Innate to both of these solutions is a business process (BPM) design tool as a layer within the architecture. PowerHelp is a robust, modular application that offers in-depth functionality for Customer Support, Field Service, Sales/Marketing Automation, and Mobile environments. Companies in a variety of industries and throughout the world use VSI’s solutions to improve service response and resolution times, reduce the costs of delivering service, capture actionable customer data, seamlessly integrate with external partners, and broaden their portfolio of service offerings. VSI’s applications are flexible, integrate easily with legacy systems, and offer rapid deployment times, driving down TCO and delivering high ROI. The company’s customer list is 100-percent referenceable, and includes ACCO Brands (GBC), Reynolds and Reynolds, ABB, Inc., and A. O. Smith Water Products Co. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit www.VertSol.com or call 1.800.466.0238. Contacts: Kim Brault, Marketing Vertical Solutions, Inc. [email protected] +1 513.891.7997 or Alison Harris Harris Media Services [email protected] +1 207.829.4500 i Gartner “Magic Quadrant for Field Service Management, 2010” by Michael Maoz and William Clark, June 2010 ii Gartner, Magic Quadrant CRM Customer Contact Centers, Michael Maoz, 9 April 2010 As a community-building service, TMCnet allows user submitted content which is not always proofed by TMCnet editors. If you feel this entry is of inferior quality or wish to report it for some reason, please forward the URL to "webedit [AT] tmcnet [DOT] com" with your comments. |