[May 21, 2010]

Newfound Communications Announces Reseller Partnership with Merrill & Associates to Deliver Call Recording and Emergency Response Solutions

Newfound Communications, Inc., a leading provider of call recording, interactive voice response (IVR) and dialing solutions for the telecommunications industry, today announced a strategic reseller partnership with Merrill & Associates, a full-service technology consultancy based in California and Nevada. Under the terms of the agreement, Merrill & Associates will resell Newfound's full portfolio of solutions including IP Call Recorder, VXML Dialer and MediaMixer. Through this partnership, Merrill & Associates' customers will benefit by deploying cost-effective and reliable call recording and emergency notification products from Newfound.

Merrill & Associates is a leading provider of end-to-end business communications solutions, including Voice over IP (VOIP), unified communications, voice/data convergence, messaging solutions, video conferencing, contact center applications, and network/carrier services. As a Platinum Avaya (News - Alert) Business Partner, Merrill & Associates' combination of technical expertise, superior customer service and leading edge technology allows companies to focus on what truly matters; the success of its business.

"Newfound has an excellent suite of products that will integrate incredibly well with the solutions that we are already providing," explained Andy Sherman, Director of Sales & Marketing at Merrill & Associates. "The partnership will enhance our ability to bring high quality recording and notification products to our clients as we continue to look for ways to enhance their call center environments. We are excited to begin this relationship and believe that the synergies between our companies will lead to success."

"We decided to partner with Merrill & Associates based on its excellent reputation in delivering IP solutions to its customers," said Kris Hopkins, President and CEO of Newfound Communications. "Our product suite fully complements Merrill & Associates' expertise in SIP, CTI (News - Alert) and integrated VoIP applications, providing customers with the capability to take advantage of automated dialing and call recording solutions."

Newfound offers three distinct products. Newfound IP Call Recorder reliably records any phone call, at any time, for any duration in a carrier, enterprise or contact center telephony environment. Whether calls are automated or agent-driven, the Newfound IP Call Recorder is the premier VoIP recording solution to verify transactions, improve performance, optimize business processes and accurately evaluate contact center operations. Capable of handling millions of calls daily, Newfound's VXML Dialer manages VoiceXML-based outbound call campaigns and emergency alerts for carriers, call centers and enterprise. Newfound's MediaMixer delivers engaging, branded and entertaining speech applications by overlaying a second channel of audio with a complete VoiceXML platform powered by Nuance (News - Alert).

About Merrill & Associates

Founded in 1989 Merrill & Associates is a Platinum Avaya Business Partner and has strategic partnerships with Cisco, Extreme Networks, Juniper Networks (News - Alert), NetIQ, Polycom, Tandberg and many others. Merrill delivers scalable, cost-effective solutions tailored to a customer's communications needs. They provide end-to-end support from design, implementation, testing, maintenance, and technical support. Merrill's Network Services Division specializes in carrier-based services and has relationships with 79 carriers worldwide. They excel at TDM to SIP conversions. Merrill & Associates won the 2009 Catalyst Telecom Enterprise Growth Award for its achievement in growth.

About Newfound Communications (News - Alert), Inc.

Established in 2000, Newfound Communications, Inc. is a leading provider of dialing, call recording and interactive voice response (IVR) solutions. Headquartered in Lawrence, MA, Newfound offers the technology, tools and expertise to streamline automated customer service. Newfound is the leading source of innovative speech solutions utilizing VoiceXML and VoIP with its VXML Dialer and IP Call Recorder products. For more information, please visit: www.newfoundcomm.net or call 866-NEWFOUND (866-393-6863).

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