[February 17, 2010] Jacada upgrades call centre desktop solution Tweet Feb 17, 2010 (TELECOMWORLDWIRE via COMTEX) -- Jacada Ltd (Nasdaq: JCDA), a provider of call centre solutions, today announced a new upgraded version of its Jacada Workspace 5.2, its flagship unified desktop solution for customer call centres. The company said that the solution, which integrates applications and communications channels into a single hub for the call centre operator, has been extended with additional automation capabilities and interface upgrades designed to streamline the effectiveness of customer/call centre interactions. The solution also provides interaction management and basic reporting capabilities. New interface features highlighted by Jacada include the ability to transfer on screen details to a new agent when the call is transferred; improved search tools; data completion; a visual display of the customer interaction timeline; and the ability for a supervisor to manage and input data into the agent's desktop panel in real time remotely. Upgrade costs or costs for new installations were not discussed. Comments on this story may be sent to [email protected] [ Back To TMCnet.com's Homepage ]