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Sharp HealthCare Selects CallXpress(R) 8 for Centralized Communications Network
(Market Wire Via Acquire Media NewsEdge) FOOTHILL RANCH, CA -- (MARKET WIRE) -- 02/10/10 --
Communications solutions innovator Applied Voice & Speech Technologies, Inc.
(AVST) today announced that CallXpress 8 was selected by Sharp HealthCare (Sharp), San Diego's
largest and most comprehensive healthcare organization, to centralize its
infrastructure. Sharp selected CallXpress due to its ability to centralize
three standalone Octel
voicemail systems onto a single system, while offering dual survivable
call servers to protect against critical network failures.
Sharp is a not-for-profit integrated regional health care leader with more
than 12 facilities including seven hospitals, two medical groups, medical
clinics, urgent care centers, skilled nursing facilities as well as a
variety of other community health education programs and related services.
Sharp serves more than three million people, operates 1,870 beds and has
approximately 2,600 physicians on medical staffs, more than 1,000
physicians in affiliated medical groups and more than 14,000 employees.
Sharp needed to replace three Octel voicemail systems that were announced
'end of life.' The main objective was to identify a solution that offered
centralization, thereby eliminating the required maintenance for those
Octel systems, and the risk of end users being without voicemail service in
the event of a critical system failure. Sharp conducted an extensive
review process with a Technical Review Committee tasked with identifying
the right solution. AVST's CallXpress was selected in large part for its
high availability and the ability to support its mixed TDM/hybrid switches
and IP PBXs.
Sharp took great care to ensure the transition from Octel to CallXpress was
a smooth process for end users and cites the ease of use in CallXpress as
instrumental in the process. "The migration from Octel to CallXpress was
one of our biggest implementations and the transition was virtually
unnoticeable to our users. They didn't need much training since the
CallXpress system mimicked the command structure of the Octel telephone
user interface (TUI). On the day of the CallXpress cutover, our support
staff team members were waiting for help desk calls that never came," said
Steve Cates, Sharp HealthCare Telecommunications Manager.
Today, the Sharp network has three major hub PBXs that are fully redundant
and CallXpress supports nearly 4,000 voicemail users and handles
approximately 495,000 calls per month. Outside callers utilize more than
70 system-wide automated attendant menus in CallXpress that efficiently
route them to the physician, hospital, department or employee they're
trying to reach.
With call volumes of this magnitude, and with physicians and hospitals
relying on uninterrupted communications, CallXpress provides the high
availability that Sharp demanded. Sharp now achieves high availability by
utilizing a system server and two call servers. In this configuration, if
either of the call servers fails, the other is able to answer and process
calls, as well as record messages, without the loss of CallXpress
application functionality.
Cates added, "Before CallXpress, system maintenance was a real challenge.
We had three separate systems that had to be maintained and everything had
to be done after hours to ensure that physicians, staff and other essential
personnel had access to voicemail during business hours. If one system
went down, we had a critical situation on our hands with no backup in place
and thousands of messages that could be lost. The CallXpress multiple call
server architecture has brought us peace of mind."
In addition to centralization, CallXpress offered Sharp HealthCare a robust
platform with features that make users more accessible and mobile.
CallXpress comes with multiple mobility features, including unified messaging, personal assistant, message notification, single number, and speech recognition for hands-free communications.
Sharp worked closely with Advanced Call Processing (ACP), a trusted partner
and AVST reseller, to identify the right solution. "We have a great deal
of experience with CallXpress and understand the needs of the Sharp team,"
said Rob Simpson, President of ACP. "CallXpress is a robust solution that
can support, with ease, a high call volume, centralized network like
Sharp's. The Sharp team needed a solution that offered the next level of
reliability and CallXpress was a perfect fit."
"CallXpress was designed to support the exact scenario that the Sharp
network presented," said Denny Michael, AVST Vice President of Marketing.
"They needed a seamless replacement of their legacy voicemail system,
centralization to provide cost savings and high availability for
application resiliency. We look forward to supporting Sharp HealthCare as
they expand their network and deploy some of the additional functionality
available in CallXpress."
CallXpress 8 delivers a powerful suite of Unified Communications
applications including advanced call processing, voicemail, unified messaging, personal assistant,
fax,
speech and notification capabilities to help businesses become more productive.
For more information about AVST's products visit the company's website at
www.avst.com.
About Sharp HealthCare
Sharp HealthCare is San Diego's most comprehensive health care delivery
system. It is recognized for clinical excellence for services in cardiac,
cancer and multiorgan transplantation, as well as orthopaedics,
rehabilitation, behavioral health and women's health. Sharp HealthCare has
been widely acclaimed for its commitment to transform the health care
experience for patients, physicians and staff through an organization-wide
performance improvement initiative called The Sharp
Experience. The Sharp system includes four acute-care hospitals, three
specialty hospitals, two affiliated medical groups and a health plan. To
learn more about Sharp, visit www.sharp.com.
About Advanced Call Processing (ACP)
Advanced Call Processing (ACP) is a comprehensive provider of
telecommunications services and solutions with a customer base spread
across the United States and throughout the world. Established in 1990, ACP
has enjoyed exceptional growth, while supplying customized solutions for
hundreds of businesses and government agencies. ACP has assisted hundreds
of companies to achieve their business goals while controlling costs
through the effective deployment of communications technology.
About AVST
Applied Voice & Speech Technologies, Inc. (AVST) is a leading developer of
communications solutions with over 10 million users that rely on its
products and services to maximize their productivity. With nearly 30 years
of innovation excellence, AVST is focused on delivering solutions that
increase user and business productivity. Its flagship Unified
Communications platform, CallXpress®, offers unprecedented
interoperability and delivers advanced call processing, voicemail, unified
messaging, personal assistant, fax, speech and notification capabilities.
With CallXpress, an organization can protect and extend its existing data
and telephony infrastructure investment -- now and into the future.
Headquartered in Orange County, Calif., AVST maintains facilities in
Seattle, Wash. and the United Kingdom and has remote sales offices across
the United States. AVST's Unified Communications solutions are sold and
supported internationally by an extensive network of resellers and OEM
partners. For more information contact Denny Michael, Vice President of
Marketing, at 949-699-2300 or access the company's website at www.avst.com.
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Media Contact:
Bob Menzies
Lages & Associates
(949) 453-8080
bob@lages.com
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