[February 10, 2010] Top Life Sciences Information Technology Outsourcing Vendors, Black Book Survey 2009 Results Tweet (M2 PressWIRE Via Acquire Media NewsEdge) Dublin - Research and Markets (http://www.researchandmarkets.com/research/1e51b8/2009_top_life_scie) has announced the addition of the "2009 Top Life Sciences Information Technology Outsourcing Vendors, Black Book Survey 2009 Results" report to their offering. In 2009, the Black Book ITO life sciences industry user survey investigated over 140 contracts held by 1,200 life sciences agencies and companies globally. In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type and ranked on a 0-10 scale per KPI. Key findings Key finding: Most important customer satisfaction KPIs Vertical expertise, innovation, customization and reliability are the most important attributes influencing life sciences ITO client satisfaction with 2009 outsourcing providers. Key finding: Vendor dissatisfaction is uncommon in the life sciences industry ITO industry among top ranked suppliers Strong satisfaction is common in this niche ITO sector, occurring in 52.3% of all clients globally. UK and US clients are among the most satisfied with life sciences ITO services delivery, with 79.4% reporting high vendor approval. Strong dissatisfaction with offshore outsourcing vendors was 13% of all surveyed clients with 2009 projects, significantly higher than European and US vendors, with less than 3.8% strongly dissatisfied. Key finding: Comprehensive services vendor arrangements from a comprehensive/end-to-end life sciences ITO vendor produces the highest satisfaction rates Single-vendors offering comprehensive research services to services corporate clients ranked highest in the overall survey by clients. Key Topics Covered: INTRODUCTION SUMMARY BLACK BOOK METHODOLOGY LIFE SCIENCES ITO GROWTH 2010-2011 TOP 25 LIFE SCIENCES ITO VENDORS STOP LIGHT SCORING KEY OVERALL KPI LEADERS INDIVIDUAL KEY PERFORMANCE APPENDIX Companies Mentioned: - Patni - Accenture - IBM Global - Tata Consulting Services - CSC - Capgemini - Cognizant - Mahindra Satyam - Infosys - Unisys - HP - EDS - ACS - Siemen - Fujitsu - Synowledge - Nest, CDC Software - Logica - SAIC - T Systems - Atos Origin - Neoris - Pilgrim Software - Softtek - Syngene For more information visit http://www.researchandmarkets.com/research/1e51b8/2009_top_life_scie ((Comments on this story may be sent to [email protected])) (c) 2010 M2 COMMUNICATIONS [ Back To TMCnet.com's Homepage ]