[December 09, 2009] Broadcore Call Center unveiled by Broadcore Tweet Dec 09, 2009 (TELECOMWORLDWIRE via COMTEX) -- Hosted unified communications services provider Broadcore has announced Broadcore Call Center, a hosted solution for customer contact centres offering multi-location support and disaster recovery capabilities. According to the company, the hosted solution eliminates initial costs associated with purchasing and deploying equipment and application software, as well as removing maintenance overhead for its business customers. System updates and maintenance are performed automatically without any disruption to normal business processes. Administrative, queue and service level management functions are supported from any location with Internet access. A web portal allows administrators to add, delete or change call centre agents, supervisors, queues, routing policies and IVR trees without VPN, remote desktop or firewall restrictions. In addition, real-time or historical reports for queue performance, queue service level, agent utilisation and agent statistics are available in graphical and numerical reports. Broadcore Call Center also provides integrated real-time status and presence for agents and supervisors in multiple locations. Redundant equipment and software applications in the company's datacentres ensure business continuity and remote survivability. The solution supports a wide range of voice endpoints, including standard SIP telephones such as Cisco, Ploycom and Aastra phones, as well as soft-phones, mobile phones, SIP-based analogue adapters and cordless phones. No pricing details were disclosed. Comments on this story may be sent to [email protected] [ Back To TMCnet.com's Homepage ]