[December 03, 2009] Convergys Expands Hosted Solution Offerings Internationally for Contact Centers and Service Providers Tweet CINCINNATI --(Business Wire)-- Convergys (News - Alert) Corporation (NYSE: CVG), a global leader in relationship management, today announced global availability of hosted solution offerings for enterprise contact centers and communication service providers. Convergys has a long history of successfully managing billions of customer interactions each year in North America. Now Convergys is enabling international clients to grow their businesses by providing cost-effective, hosted deployment options that meet today's economic challenges. Convergys' global hosted solution portfolio leverages an expanded international data center infrastructure and offers a broad range of contact center solutions including intelligent self-service and notification solutions, enterprise policy management, and on-demand voice authentication. Convergys is also announcing hosted messaging solutions for communication service providers. As services become increasingly commoditized, consumers become more sophisticated, and Convergys research shows they are demanding solutions that are personalized, optimized, and secure; however, the ability of businesses to meet this demand is often constrained by budgetary limitations. "Hosted and SaaS (News - Alert)-based contact center solutions are being considered by an increasing number of enterprises of all sizes," said Drew Kraus, Research vice president with Gartner (News - Alert). "Particularly in the current economy, companies are looking for ways to improve customer service, achieve accelerated deployments, and shorter ROI timelines while minimizing the impact on capital budgets. That's a difficult balance to achieve, yet hosted and SaaS-based solutions often fit that scenario quite well." Convergys' global portfolio of hosted solutions for contact centers cost-effectively optimizes the customer experience in self-service and agent-assisted interactions. All solutions are focused on improving customer satisfaction by enabling inbound and outbound multimodal capabilities and natural language support; accelerating deployment cycles by providing rapid access to network capacity; strengthening ROI by minimizing upfront and ongoing CAPEX outlays. Convergys also has a set of unique messaging solutions for telecommunication service providers in a hosted delivery model that can increase average revenue per user (ARPU), optimize the customer experience, and reduce churn. Convergys is already supporting a global financial services company by providing consumer self-service applications that are hosted and managed by Convergys through their North American and European data centers. Convergys Dynamic Decisioning Solution, which has been deployed at telecommunications and enterprise companies to apply intelligent, real-time business rules driving savings of millions of dollars per year while balancing customer loyalty, is now available globally in a hosted option. Convergys global hosted solutions for contact centers and service providers ensure the full potential of client investments. Solutions are deployed in secure, redundant, and scalable environments and are fully compliant with quality management practices, ensuring maximum security of customer data. Convergys' Service Level Agreements are not just based on server uptime, but rather on business metrics associated with transaction completion. Frank Sherlock, Senior Vice President, International Sales concludes, "We are expanding our world-class hosting operations to other geographies that are primed to take advantage of the operational benefits. This global hosting capability enables our multi-national clients to continue using a consistent set of intelligent and secure Convergys solutions across countries wherein they provide customer service or telecommunication operations. We can now globally deliver rapid on-demand and hosted deployment models that are both scalable and reliable, while maximizing client business resources as they grow." To find out more about Convergys' hosted solutions, and to take advantage of a limited-time offer to eliminate up-front expenses and increase customer satisfaction, go to www.convergys.com/intelligence. Availability Convergys hosted solutions are available through Convergys' direct sales force and select channel partners; contact your Convergys representative for more information. About Convergys Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages. Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for nine consecutive years. We have approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio. For more information, visit www.convergys.com (Convergys and the Convergys logo are registered trademarks of Convergys Corporation.) Supporting Resources: Brochure: Convergys Hosted Contact Center Solutions Webinar: Business Perspectives - Hosted Speech Solutions Portfolio: Hosted Self-Service Solutions Follow us on Twitter , Facebook (News - Alert) , and YouTube Receive our news releases by EMAIL [ Back To TMCnet.com's Homepage ]