[November 23, 2009] AppRiver Wins International Service Excellence Award Tweet GULF BREEZE, Fla. --(Business Wire)-- AppRiver, LLC, a leading provider of e-mail messaging and Web security solutions, today announced it has been named winner of the Customer Service Institute of America (CSIA) International Service Excellence Award in the Small Business category. This award recognizes the importance of exceptional customer service in today's competitive global economy. "Despite overwhelmingly strong competition, AppRiver exhibited true customer service excellence to be recognized among the top of CSIA's International Service Excellence Awards," said Brett Whitford, Secretary-General of the International Council of Customer Service Organizations. "Our judges were pleased at the level of submissions from all of the vendors entering this year's competition, so for AppRiver to be named a winner of this prestigious award it is a testament to the consistency and determination unrivaled in the service community." Judging criteria for The International Service Excellence Awards is based on the very rigorous International Customer Service Standard (ICSS), which was established in 1999 as a benchmark and certification for customer service management systems around the world. It provides a comprehensive and practical framework to assist organizations to deliver consistently high levels of service. "It is an honor to be named an International Service Excellence Award winner," said Michael Murdoch, CEO, AppRiver. "We attribute this recognition to our extremely loyal customer base. Companies of all sizes continue to see the value in the Software-as-a-Service model to address the e-mail and Web security challenges they are facing." AppRiver was founded in 2002 when co-founders Michael Murdoch and Joel Smith, CTO, shared a vision to provide business-grade e-mail and Web security solutions to businesses of all sizes, without the need for software or hardware. To sustain high performance and continue superior business results, AppRiver approaches business with a focus on creating a positive customer experience from first contact to "post-op" support. This unique customer-centric methodology adds great value to AppRiver as it differentiates the company from others in the market. In fact, the AppRiver Phenomenal Customer Care™ model has become a hallmark of the company's success throughout the years. About AppRiver AppRiver is a Software-as-a-Service (SaaS (News - Alert)) provider offering award-winning e-mail and Web security solutions to businesses of all sizes. Understanding the need to protect networks from today's increasingly complex IT threats, AppRiver offers businesses a comprehensive, yet affordable subscription-based solution that incorporates the latest spam and virus protection, e-mail encryption and Web security on the market. In addition, the company provides a complete managed service for Microsoft (News - Alert)® Exchange. Since its inception, AppRiver has sustained an impressive 95% customer retention rate while growing its customer base to more than 40,000 companies and over 6 million mailboxes worldwide. In 2009, AppRiver was voted "Best Channel Vendor" by Business Solutions magazine, receiving the highest published scores in Service/Support, Product Reliability and Channel Friendliness. The company is led by a 2009 Ernst & Young Florida Entrepreneur of the Year award winner, and has been identified as one of the top 100 companies to watch by Red Herring (News - Alert) magazine. For more information, please visit www.appriver.com. About Customer Service Institute of America The Customer Service Institute of America (CSIA) is to be the professional body of choice for customer service leaders across the US. The Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard. For more information on the International Service Excellence Awards or the CSIA, please contact Executive Director, Christine Churchill by phone at (312) 268 - 5855 or by email at [email protected]. [ Back To TMCnet.com's Homepage ]