[November 23, 2009] Saudi Telecom picks Motive technology Tweet (Saudi Economic Survey (Saudi Arabia) Via Acquire Media NewsEdge) Saudi Telecom Company (STC) has selected Motive, a leading provider of digital life management solutions for fixed and mobile broadband services and Alcatel-Lucent company, to deliver its High Speed Internet ServiceView solution. The Speed Internet ServiceView solution offers a unified customer care environment providing end-to-end visibility and control of broadband services with automated problem analysis and resolution for STC's network, said a top official. "STC has always focused on combining a superior customer experience with innovative products and solutions," said Maziad Al-Harbi, STC general manager, Network Services Solutions. "Alcatel-Lucent understands our network requirements, and is uniquely qualified to help us by offering a superior level of customer service, which is key to our success in retaining and attracting new customers across the Kingdom of Saudi Arabia," he noted. Additionally, Alcatel-Lucent will provide the top Saudi telecommunications carrier with a complete set of services encompassing installation, commissioning, project management and software customization and integration. The High Speed Internet Service View solution empowers STC customer service representatives by providing the information and management capabilities they need to help STC customers to quickly setup and manage new services, Al Harbi said. In addition customer service representatives will have the ability to diagnose and resolve High Speed Internet service issues from a single consolidated view, he pointed out. As a result, it will allow STC to solve a wider range of problems with end-toend visibility and control and dramatically improve the end-user experience by simplifying the troubleshooting and repair processes for complex environments and data services. The benefit is reduced customer service handling time and increased first call resolution, he added. Nicolas Bouverot, head of Alctatel- Lucent business in Middle East, said, 'In today's rapidly changing market, smart service providers are shifting the battleground away from pricebased competition to competition based on providing a better, simpler customer experience to win customer loyalty.' 'Established operators such as STC understand that the customer experience is a key factor for their success. By deploying the Motive High Speed Internet ServiceView solution, STC will go beyond reducing operational costs to manage and deliver next-generation services that highly improve customer experience and increase profitability," he added. (c) 2009 Saudi Economic Survey. All rights reserved. Provided by Syndigate.info an Albawaba.com company [ Back To TMCnet.com's Homepage ]