[November 19, 2009] Symphony Metreo Launches Operations Services Business: New Delivery Model for Sales and Operations Planning Delivers Rapid Insights, Superior Results Tweet PALO ALTO, Calif. --(Business Wire)-- Symphony Metreo, Inc. today announced the launch of Operations Services, a new set of technology-enabled service offerings for Sales and Operations Planning (S&OP), Revenue Management and Pricing. The first available S&OP offering was developed to improve the way organizations manage volatile demand and supply chain complexity. Operations Services utilize a combination of expert domain practitioners and powerful analytical tools to improve supply chain planning and forecasting effectiveness while ultimately helping companies achieve their business goals. Operations Services delivers value in weeks or months, versus years with traditional solutions, by "jump starting" client benefits without protracted consulting studies or software implementations. Symphony Metreo's flexible delivery model rapidly identifies initial improvement opportunities and provides all of the capabilities required to enable clients to leverage those opportunities, while minimizing disruption of current processes and systems. "A successful demand-driven S&OP initiative can improve revenue from 2% to 5%, reduce inventories by 7% to 15%, and improve the success of new product launch commercialization by 20%," said Lora Cecere in the May 2009 AMR Research report, "Sales and Operations Planning: Transformation from Tradition." "However, this level of benefit cannot be accrued by traditional S&OP processes. Spurred on by the economy and a general need for better alignment, planning, and visibility, organizations are seeking to improve their capability to sense demand and translate demand patterns into an actionable, profitable operational plan." Operations Services is based upon the principles of achieving organizational alignment, building effective process disciplines and creating quantifiable advantages through best practices in supply chain and revenue management. These include: Embedding Best Practices of the "Make the Numbers Approach": Employed by companies with high-performing supply chains, the "Make the Numbers Approach" (MTNATM), powered by Symphony Metreo, enables dramatic supply chain improvements by providing a single set of numbers across all functions at the intersection of demand, supply and inventory. MTNA's best practices are embedded in the Operations Services offering for S&OP. Providing a Control Tower: Operations Services' domain practitioners facilitate balance across demand, production and inventory, providing a single version of the truth across the organization. Delivering Guided Analytics: Operations Services' analytics capabilities help planners consistently identify root causes and the actions required to solve them. Structured workflows and "what-if" scenarios are available to guide the planner through multiple prescribed analytic paths. Consolidating Data: Operations Services works closely with clients to clean and consolidate data vital to the S&OP process. Logical models and rules sit above the data systematically managing issues and enabling immediate progress. Building Capabilities: Operations Services collaboratively develops and executes a plan to achieve the right mix of client-based and Operations Services-based S&OP capabilities to suit organizations' long-term objectives. "In analyzing how organizations are executing S&OP and revenue management practices today, it's clear that traditional approaches fall short. Current processes, organizations and tools fail to produce alignment at the intersection of the required business functions," said Tal Ball, CEO, Symphony Metreo. "In order to close S&OP gaps, our new Operations Services offering will provide clients with multiple services-based solutions enabled by proven methods and world-class technology to support a better, more balanced approach to making the numbers." Mark Payne, a leading operations executive and pioneer of the MTNA approach, says, "I've helped companies achieve significant reductions in inventory and supply chain costs and improvements in service by employing the MTNA approach, powered by Symphony Metreo. It gets people and organizations aligned around a single plan to drive the business." Rich Plane, CIO of Harris Stratex (News - Alert), added, "Symphony Metreo's subscription-based services model for revenue management was a great fit for our organization. It allowed us to get started within three months, and provided us with the capabilities we needed to align information across key business processes." For more information on MTNA, please visit http://makethenumbers.com or contact Symphony Metreo's Operations Services at [email protected]. About Symphony Metreo Symphony Metreo, Inc. delivers comprehensive technology-enabled services aimed at improving operational effectiveness using a flexible approach to integrated business planning. Its operations services and pricing solutions enable organizations with complex technology environments to break down data silos to drive forward-looking, collaborative and cross-functional decision making. Headquartered in Palo Alto (News - Alert), Calif., Symphony Metreo is part of the Symphony Technology Group, a $2.5 billion strategic holding company. For additional information, visit http://www.symphony-metreo.com. Copyright © 2009 Symphony Metreo, Inc. All Rights Reserved. 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