[November 18, 2009] Reportlinker Adds Interactive Voice Response (IVR) Systems - An International Market Report Tweet NEW YORK, Nov 18, 2009 /PRNewswire via COMTEX/ -- Reportlinker.com announces that a new market research report is available in its catalogue. Interactive Voice Response (IVR) Systems - An International Market Report http://www.reportlinker.com/p0164534/Interactive-Voice-Response-(IVR)-Systems---An-International-Market-Report.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=prnewswire Today, IVR (interactive voice response) systems are extensively being used by small, medium and large companies to re-direct calls to relevant customer service agents. IVR systems enable companies to better serve their customers, which is a necessity in the intensely competitive business scenario. Some of the more common end-use applications of IVR systems include polls and surveys, office call routing, selective information lookup, call center forwarding, order entry transactions and account balances and transfers. North America, Europe, Africa, and Middle East represent relatively mature markets wherein future growth will stem largely from product replacements. These markets are currently witnessing a rise in the number of IVR upgrades and replacements, especially among large companies with first-generation systems. Migration of these companies onto second-generation systems is forecasted to generate market opportunities in the upcoming years. Asia Pacific, Latin America and the Caribbean, on the other hand, represent emerging markets for IVR systems. These and other market data and trends are presented in "Interactive Voice Response (IVR) Systems: An International Market Report" by BizAcumen, Inc. Our reports are designed to be most comprehensive in geographic coverage and vertical market analyses. INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS BMR-7006 CONTENTS 1. METHODOLOGY 1 Study Reliability and Reporting Limitations 1 Disclaimers 2 Quantitative Techniques & Reporting Level 3 2. GLOBAL MARKET OVERVIEW AND OUTLOOK 3 Legacy Systems Being Replaced with New Technologies 5 VoiceXML Set to Become the Dominant IVR Technology 5 Cost Savings - The Primary Goal 6 Vendors Shift Focus to Small & Medium Companies 6 Large Companies Replace Legacy Systems 7 Packaged Applications Steal the Show 7 IVR Market: Undergoing Major Transition 7 Emergence of Standards Contributes to the Automated Speech Recognition Market 8 Interactive Voice Response Systems Growing in Magnitude 8 Applications of Automated Speech Recognition 9 Market Repositioning Offers a Flood of Opportunities 10 Evolution of New Cohort of Vendors 10 Competitive Scenario - A Recent Past Perspective 11 Factors Determining the Market 11 Boom in Voice Market - IVR Industry on the Run 11 Speech Recognition Technology to Propel IVR Market 12 IVR Research- A Necessary tool to Enhance Customer Service 12 Clinical IVRS- A New Kid in the Block 12 Healthcare Technology Systems (HTS)- The Leader 13 Pharmaceutical Industry- Refilling Through IVR 13 Natural Language Fueling Growth for Speech-Enabled IVR Systems 13 Negative Mindset Pose Serious Challenge 13 Get Human - A Fight for Consumer Right 14 Short Market Sizzlers - A Recapitulation 14 3. TRENDS AND ISSUES 15 Interactive Voice Response: Changing the Perspectives 15 Strategic Tie Ups & Consolidations Herald Future Growth 15 VoiceXML 2.0 and IP Contact Centers - An Unbeatable Duo 16 Hosted IVR Market-Poised for Momentous Growth 16 Innovative Pricing Strategies to Boost Growth 17 IVR Systems - Backbone for Internet Telephony 17 VXML and SALT: Battling it Out 17 United States- The Unconquered Monarch of IVR Market 17 Asia-Pacific - Taking A Clue from its Western Counterparts 18 4. PRODUCT FACTS 18 5. CORPORATE DEVELOPMENTS 20 Telesoft Technologies Partners with Telisma 20 Parature Partners with Angle.com 20 Spoken Communications Announces Partnership with Call Genie 21 MacSpeech Gains Licensing Rights for Dictation Technology From Nuance 21 Verizon Gains VoiceXML Approval 21 Ifbyphone Partners with SiteKreator, Launches Latest Ifbyphone Version 21 Voxeo, VoiceVerified Unite Under Partnership Deal 22 Nokia Siemens Bags Pan-India Contract from Bharti Airtel 22 Verizon Business Forays into European IVR Market 22 Radiology Ltd Selects the SpeechQ of MedQuist 23 Syntellect Takes Over Fluency 23 Vocantas Inks Partnership Agreement with CBA 23 Passport Offices Install IVR Systems 23 Bio-Imaging Takes Over Phoenix Data 24 DOES Installs New IVR System 24 Mandi Parishad Partners with Reliance Communication to Install IVR System 24 SNAP Signs Agreement with Five9 24 Railway Division to Upgrade IVR System 25 ClinPhone Enters into Global Collaboration with Invivodata 25 Intervoice Launches Voice Portal 5 25 Angle.com Expands its IVR Range 25 Avaya Selects Nuance Speech Recognition Technology 26 Envox Unveils CT ADE 10 26 Avaya Launches Communications Solutions for Public Safety 26 Avaya Introduces Speech Tools 27 Voxeo Re-launches SIP and IVR Hosting Infrastructure 27 NMS Communications Introduces the NMS Partner Network 27 Tourtellotte Introduces New Trident IWR 27 Mitel Acquires Inter-Tel 28 Microsoft Acquires Tellme Networks 28 Taleo Acquires JobFlash 28 IP Unity Collaborates with Metaphor to Introduce Plug & Play IVR Application Suite 28 NovaTel Employs Aspect(R) Unified IP(TM) 29 Gannett COE Employs VoicePort 29 MedApp Installs New IVR Solution 29 New Wave Acquires WagerPhone 29 Nuance Acquires BeVocal 30 Silver Lake and TPG Acquire Avaya 30 eResearchTechnology Diversifies into Electronic Patient Reported Outcomes Business 30 Verizon Inks Agreement with Nunace 30 Nuance Acquires Focus Infomatics 31 Village Roadshow Collaborates with VoiceWeb for Latest IVR Solution 31 Palakkad Railway Division Installs New IVR System 31 CSG Systems Purchases Prairie 31 Prairie Signs Agreement with LifeLock 31 Syntellect Signs Distribution Agreement with Prodapt 32 TranSched Systems Pockets Ontira 32 Genesys, Eckoh Ally for Hosted Self-Service Solutions 32 IDEA Cellular Awards IVR Self-Service Transformation Project to IBM 32 West Interactive Partners with Holly Connects 33 SpeechSwitch Partners with ABC Telecom 33 Nuance Communications Acquires VoiceSignal 33 Noble Systems Acquires AMCAT(TM) 34 Aspen Acquires Newgen 34 SAP AG Acquires Wicom Communications 34 MobiVentures to Collaborate with Froggie 35 Quintiles Forms Joint Venture with Thermo Fisher Scientific 35 Cytiva Software Unveils SonicIVR 35 Aculab Unleashes VoiceXML/CCXML Interpreter Software 35 Plum Voice Introduces Plum Store Locator 36 Aptuit Launches the Clarix Powered Aptuit IVRS 36 NextAlarm.com Unveils V-Notify IVR System 36 SkyCreek Introduces Call Notify - Version 5.4 IVR Platform 36 6. MAJOR PLAYERS 37 Aspect Software, Inc. (USA) 37 AT&T Inc. (USA) 37 Avaya, Inc. (USA) 38 BCE, Inc. (Canada) 38 Enghouse Systems Limited (Canada) 38 Syntellect Inc. (USA) 38 Healthcare Technology Systems (HTS) (USA) 39 IBM (USA) 39 Mitel Networks Corporation (Canada) 40 NMS Communications (USA) 40 Nortel Networks Corporation (Canada) 41 Nuance Communications, Inc. (USA) 41 Philips Speech Processing (United Kingdom) 41 Verizon Communications, Inc. (USA) 42 7. GLOBAL MARKET ANALYTICS 43 8. THE UNITED STATES 48 Overview 48 Factors Influencing the IVR Market 48 Market Share Statistics 48 Trends & Issues 50 IVR System Vendors Facing Decline in Sales 50 Speech-Enabled IVR Systems Increasing Efficiency 51 Advances in Technology and Economic Recovery to Bolster IVR Market 51 New Technology Leveraging Efficiency and Profitability to Pharmaceutical Market 51 Compatibility and Interoperability Features to Spearhead Future Markets 51 9. CANADA 54 10. EUROPE 55 11. REST OF WORLD 56 Asia-Pacific 56 Overview 56 Southeast Asian Companies Adapting IVR Systems 56 Speech Recognition Technology in India: Yet to Take Off 56 Market Trends 57 Asia-Pacific IVR Market Embraces Incredible Growth Potential 57 IVR Systems to Witness Advancement in Speech Recognition 57 IP Technology in IVR Systems to Gain Acceptance 57 Latin America: Market Overview 57 Competitive Scenario 58 EXHIBITS Table 1: Percentage Share Breakdown of IVR Port Shipments by Type in EMEA (Europe, the Middle East and Africa) - 2009(E) Table 2: Market Shares of Leading IVR Vendors in the World - 2004 Table 3: Percentage Breakdown of Leading Voice Platform (Ports) Shipment Volumes in Europe, the Middle East and Africa - 2004 Table 4: Percentage Shares of IVR Systems by End-use Sector in the World - 2004 Table 5: Global Interactive Voice Response (IVR) Systems Market by Region for the Period 2007-2015 (Sales in US$ Million) Table 6: Percentage Breakdown of Global Interactive Voice Response (IVR) Systems Market by Region for the Years 2008 & 2012 Table 7: Global Market for Interactive Voice Response (IVR) Systems (Less than 24 Ports) by Region for the Period 2007-2015 (Sales in US$ Million) Table 8: Percentage Breakdown of Global Market for Interactive Voice Response (IVR) Systems (Less than 24 Ports) by Region for the Years 2008 & 2012 Table 9: Global Market for Interactive Voice Response (IVR) Systems (25 to 46 Ports) by Region for the Period 2007-2015 (Sales in US$ Million) Table 10: Percentage Breakdown of Global Market for Interactive Voice Response (IVR) Systems (25 to 46 Ports) by Region for the Years 2008 & 2012 Table 11: Global Market for Interactive Voice Response (IVR) Systems (47 to 64 Ports) by Region for the Period 2007-2015 (Sales in US$ Million) Table 12: Percentage Breakdown of Global Market for Interactive Voice Response (IVR) Systems (47 to 64 Ports) by Region for the Years 2008 & 2012 Table 13: Global Market for Interactive Voice Response (IVR) Systems (65 and Above Ports) by Region for the Period 2007-2015 (Sales in US$ Million) Table 14: Percentage Breakdown of Global Market for Interactive Voice Response (IVR) Systems (65 and Above Ports) by Region for the Years 2008 & 2012 Table 15: Percentage Breakdown of Leading IVR System Manufacturer Dollar Sales in the US - 2005 Table 16: Percentage Share Breakdown of Traditional IVR System Revenues in the US - 2009 Table 17: Breakdown of Automatic Speech Recognition Process Value Sales by Category in the US - 2005 Table 18: Percentage Breakdown of Speech Application Value Sales by Category in the US - 2005 Table 19: Percentage Breakdown of Speech Platform Value Sales by Category in the US - 2005 Table 20: Percentage Breakdown of Leading Automatic Speech Recognition Value Sales in the US - 2005 Table 21: Percentage Share Breakdown of Voice Applications in the US - 2005 Table 22: Percentage Breakdown of Leading IVR Self-Service Manufacturer Dollar Sales in North America - 2005 Table 23: IVR Services Market Annual Minutes and Revenues in North America - 2012 (F) Table 24: Interactive Voice Response (IVR) Systems Market by Product Segment in the US: 2007-2015 (Sales in US$ Million) Table 25: Percentage Breakdown of Interactive Voice Response (IVR) Systems Market by Product Segment in the US for the Years 2008 & 2012 Table 26: Interactive Voice Response (IVR) Systems Market by End-Use Sector in the US: 2007-2015 (Sales in US$ Million) Table 27: Percentage Breakdown of Interactive Voice Response (IVR) Systems Market by End-Use Sector in the US for the Years 2008 & 2012 Table 28: Percentage Share Breakdown of Traditional IVR Shipment Revenues by Type in Canada - 2009 Table 29: Interactive Voice Response (IVR) Systems Market by Product Segment in Canada: 2007-2015 (Sales in US$ Million) Table 30: Percentage Breakdown of Interactive Voice Response (IVR) Systems Market by Product Segment in Canada for the Years 2008 & 2012 Table 31: Interactive Voice Response (IVR) Systems Market by Product Segment in Europe: 2007-2015 (Sales in US$ Million) Table 32: Percentage Breakdown of Interactive Voice Response (IVR) Systems Market by Product Segment in Europe for the Years 2008 & 2012 Table 33: Interactive Voice Response (IVR) Systems Market by Product Segment in Rest of World: 2007-2015 (Sales in US$ Million) Table 34: Percentage Breakdown of Interactive Voice Response (IVR) Systems Market by Product Segment in Rest of World for the Years 2008 & 2012 COMPANIES PROFILED To order this report: Interactive Voice Response (IVR) Systems - An International Market Report http://www.reportlinker.com/p0164534/Interactive-Voice-Response-(IVR)-Systems---An-International-Market-Report.html#utm_source=prnewswire&utm_medium=pr&utm_campaign=prnewswire More market research reports here! 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