[November 17, 2009] AltiGen Communications expands distribution agreement with Fiserv Tweet Nov 17, 2009 (Datamonitor via COMTEX) -- AltiGen Communications, a provider of Microsoft-based VoIP business phone systems and call center solutions, has announced that Fiserv is expanding its distribution agreement for AltiGen Unified Communications solutions from its credit union customers to include its banking customers. AltiGen Communications has said that through its ConvergeIT group, Fiserv has been selling the AltiGen Unified Communications solution to its credit union customers, marketed under the name of the ConvergeIT telephony suite. Jerry Fleming, president of AltiGen Communications, said: "The ConvergeIT suite allows Fiserv to uniquely provide their credit union and bank customers with an integrated communications solution that offers significant cost savings, simplified management and improved customer service capabilities. "The seamless integration into Fiserv's account processing solutions will further enable the system to provide intelligent routing of calls and connect customers with the employee best able to address their needs in the shortest time possible. This business model has proven successful, as evidenced by the accelerating growth of the ConvergeIT suite for Fiserv's credit union customers. The timing is right to launch to Fiserv's bank customers." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon [ Back To TMCnet.com's Homepage ]