[November 12, 2009] Convergys Presents at Enterprise Decision Management Summit Tweet Nov 12, 2009 (Close-Up Media via COMTEX) -- At the Enterprise Decision Management Summit in Las Vegas, Convergys announced it shared its insights on how intelligent interactions will deliver consistent service experiences to customers. Speaking on, "Enhancing the Customer Experience with Enterprise Decision Management: A Case Study," Convergys' Jo Ann Parris discussed two case studies where a financial services company and a wireless company deployed intelligent interaction solutions to improve the service experience. Parris is VP of product and solution marketing in Convergys' Relationship Technology Management line of business. Parris' case studies showed how a Fortune 50 financial services company used customer intelligence to handle 750,000 intelligent interactions per day for a better service experience by delivering personalized and relevant interactions to customers. She also explained how a Fortune 50 wireless company used intelligent policy management to maintain satisfaction of its customers and ensure consistent treatment across all customer service touch points. Convergys is a developer of relationship management software and solutions between clients, customers and employees. More Information: http://www.convergys.com ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]