[November 11, 2009] LiveVox Unveils 'Config Manager' Tweet Nov 11, 2009 (Close-Up Media via COMTEX) -- LiveVox, a provider of hosted-dialer solutions, announced the initial release of Config Manager, a set of GUI configuration tools that the company said gives call center IT departments control over a multi-tenant, SaaS call center telephony platform. Config Manager allows call center IT groups for the first time to configure dialer components via a web-based GUI at the application, platform and infrastructure layers to the only SIP-based, fully hosted voice solution that delivers outbound, inbound and blended contact campaigns. LiveVox combines carrier-grade, multi-carrier and multi-protocol VoIP architecture with multi-tenant SaaS contact center application infrastructure. The LiveVox system is built from the ground up with scalability and rapid deployment with complete geographic independence. "LiveVox is aggressively developing tools that open up multiple layers of a multi-tenant SaaS platform that is already fundamentally different than anything on the market in its ability to scale," said Louis Summe, Chief Executive Officer, LiveVox. "For call center IT departments, Config Manager will drastically increase control and reduce the time needed to customize and configure new call centers, dialer groups, database integration and campaign strategies through a secure web GUI. As call center infrastructure increasingly resides in the network, LiveVox will deliver technology that is more integrated, flexible and gives greater control to meet business objectives." "Maximizing call center agent productivity should never require a trade-off between dialer capacity and the perception that hosted technology leads to a loss of system control," said John McNamara, Chief Marketing Officer, LiveVox. "Hardware dialers increasingly constrain call center operations, IT resources and client balance sheets with down time, exorbitant maintenance fees and limited line capacity. LiveVox engages both call center IT and operations groups to enable clients to reach performance goals." ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]