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Zeacom to Provide Advanced Unified Contact Center Capabilities to Bankruptcy Management Solutions
Nov 07, 2009 (Close-Up Media via COMTEX) --
Zeacom, a provider of unified communications and contact center software for small-to-medium-sized enterprises, announced its solutions rollout for Bankruptcy Management Solutions.
"There has been a significant increase in bankruptcy filings, resulting in a considerable workload for our customers," said BMS' Director of Customer Service and Support, Adrienne Smit. "We felt it was imperative to provide our service team with the tools to help us more quickly respond to customer requests."
Zeacom Communications Center (ZCC) software empowers organizations to integrate both internal and external communications, as well as to automate and expedite business processes.
Since its inception in 1987, BMS has been a resource to support the administrative and legislative requirements of Chapter 7 trustees and bankruptcy fiduciaries nationwide. More Chapter 7 bankruptcy trustees choose BMS over any other provider in the industry.
"High-stress situations, such the complex requirements involved with bankruptcy case administration, demand a support team that is not only knowledgeable, but also equipped with the tools to provide the fastest, most accurate service possible," noted Zeacom President, Ernie Wallerstein. "We pride ourselves on being true partners with our customers - long after the sale is complete. Training, personalization and market awareness are among the factors that have sustained and increased demand for our products and services. We are honored to work with Bankruptcy Management Solutions and look forward to serving as a member of its team in both the short and long term."
Zeacom Communications Center unified communications and contact center software is deployed throughout more than 2,800 enterprises worldwide, which translates into more than 59,000 contact center agents (and approximately 144,000 individuals).
((Comments on this story may be sent to newsdesk@closeupmedia.com))
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