[October 12, 2009] Altitude Software: Altitude Software Delivers Skype Access to Contact Centers for 480 Million Users Tweet Lisbon, Portugal;, Oct 12, 2009 (M2 PRESSWIRE via COMTEX) -- Altitude Software, the leading independent contact center solutions vendor today announced the general availability of Skype for Asterisk built-in with its Altitude IP Contact Center solution, an enterprise customer interaction management solution suite. This will enable Altitude Software contact center customers to gain access to 480 million skype users worldwide, by adding Skype as a new interaction channel to their Altitude uCI platform in the contact center. Companies can use the new functionalities to set up single "global toll free" numbers, and provide effective support and service to customers making skype calls to the contact center. "Altitude Software once more pioneers in enabling contact center customers to profit from using Skype as another high potential, effectively managed, interaction channel" stated Miguel Lopes, Executive Vice President of Product Management at Altitude Software. "The ease and simplicity of dialing a company center using a skypeid, from any skype client will surely attract many users; the ability to route and manage these calls inside the enterprise will appeal to a number of companies" This software solution runs on the Altitude vBox communications platform, a supported SIP server that allows SIP and ISDN connectivity in contact centers, running on top of Asterisk and Digium ISDN boards. "Altitude Software offers market proven contact center solutions that are the perfect match for Asterisk. Achieving Skype for Asterisk interoperability enables both companies to grow a portfolio of advanced business applications over Asterisk and enable customers worldwide to achieve greater performance", states Bill Miller, Vice President of Product Management, Digium. The Altitude IP Contact Center is a complete ContactCentersuite, based on SIP, which includes flexible inbound and powerful outbound dialing algorithms, call classification, unified supervising, universal queue and built-in routing. The Altitude IP Contact Center runs on top of all major communications systems, including Altitude Software's own communications platform, the Asterisk-based Altitude vBox. The solution enables customers to operate mixed environments, while using the same desktop, routing, reporting solution across their sites. For more details on the actual functions supported, check out www.altitude.com/skype About Altitude Software Altitude Software is a leading independent contact center vendor with the Altitude Unified Customer Interaction (Altitude uCI) product line. Altitude uCI manages and improves customer relationships for each new interaction in a wide range of contact centers, from SMEs to large multisite organizations. Altitude uCI is a cost-effective application suite conceived to improve the overall productivity of the contact center. Since Altitude uCI was engineered to integrate easily with enterprise front office and back-office systems, Altitude uCI delivers significant cost benefits, revenue benefits, and intangible benefits with a limited upfront investment. Altitude uCI not only allows users to achieve return on investment in a limited time frame, but also provides a successful solution to their customer interaction and organizational efficiency strategies. Altitude Software serves around 800 customers of all sizes (with more than 200.000 licenses) in about 60 countries worldwide, both directly and through a wide network of partners. Altitude Software has 17 Offices in four continents. CONTACT: Carlos Taveira, Marketing Communications, Altitude Software Tel: +351 214 129 800 e-mail: [email protected] WWW: http://www.altitude.com ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to [email protected]. [ Back To TMCnet.com's Homepage ]