[October 08, 2009] Nexidia Unveils ESI-Capture Tweet Oct 05, 2009 (Close-Up Media via COMTEX) -- Nexidia, a provider of audio search and speech analytics solutions, announced it has introduced Nexidia ESI-Capture, a new element of its flagship Enterprise Speech Intelligence (ESI) software suite, that allows contact centers to integrate Nexidia's speech analytics applications directly into their switching environment. Nexidia said its ESI-Capture allows contact centers to bypass these legacy call recording platforms entirely and capture their calls and meta-data information directly from the switching environment. By integrating directly into both traditional (TDM) and Voice over Internet Protocol (VoIP)-based networks, Nexidia simplifies the process of implementing speech analytics on a broad scale. The offerings is designed to bypass the need for legacy call recording platforms, enabling streamlined speech analytics processing with a lower total cost to the enterprise. Nexidia ESI-Capture contains two primary elements: - Extractor - At the core of ESI-Capture is the Extractor application programming interface (API), a set of "hooks" that allow Nexidia to interface directly into either a traditional switching environment or into the newer, VoIP-based networks. This API set is the foundation for ESI-Capture and supports many common call center infrastructures. - Record - The Record feature collects and records the calls and meta-data directly from the switching environment and stores the data in a standard file system architecture, thereby eliminating the need to use legacy call recording platforms. This reduces overall cost and provides open standards access to these recordings so call centers can get immediate benefit from further analysis of the content. ESI-Capture can process up to 1,000 streams of audio in real-time on a single server, making it an economical solution for even the largest contact centers. "Some of our customers have said they are tired of the complexity and data constraints that exist in the legacy call recording environments," said John Willcutts, president and CEO of Nexidia. "With ESI-Capture, Nexidia is liberating this data to make it a more accessible source of business intelligence. This also means that companies who were in the market for a call recording platform can now avoid that expenditure altogether, and implement a speech analytics solution with greater efficiency and at substantially lower total costs." ESI-Capture is available immediately and can be included with any implementation of Nexidia ESI, including on-site deployments or as part of Nexidia's QuickStart and OnDemand hosted solutions, the company noted in a release. ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]