[October 06, 2009] Critical Links Launches edgeDESKTOPTM for the edgeBOXTM; edgeDESKTOPTM will significantly enhance employee collaboration and productivity Tweet (M2 PressWIRE Via Acquire Media NewsEdge) FAIRFIELD, NJ, USA, -- Critical Links, a global provider of unified voice, data and IT solutions for Small and Medium Businesses (SMBs), announced today the release of edgeDESKTOP. edgeDESKTOP is a client application that has been purposefully designed to run on an end-user's desktop PC and enable the management of all telephony features. As a result, the edgeDESKTOP significantly improves employee productivity through enhanced communication and collaboration. edgeDESKTOP offers a set of features such as windows with caller information, make and receive calls, record calls, visual voicemail, Microsoft Outlook integration, call forwarding, transfer, history, authentication etc. The edgeDESKTOP is part of the edgeBOX Release 5.0. Some of the key edgeDESKTOPTM features and capabilities include: - Initiate a Call or Conference with a Mouse-Click - Pop-up Window with Caller Info - Record Conversations and Visual Voicemail - Import and Collaborate with the Microsoft Outlook Contacts - See the On-line Status of Co-workers and Contacts - Call Forwarding, Call Transfer and Groups - Call History, Logs - True Integration with Microsoft Outlook - Mail Box and Voicemail Management Critical Links vice president of product development, Alex Sarin commented, "With the edgeBOX, we constantly strive to strike the right balance between having great user-friendly features that drive business productivity and making the product simple enough to use for the novice. With edgeDESKTOP, we believe that we have achieved the right balance. This application brings a lot of value to the edgeBOX user community and empowers them." The edgeBOX is an award winning multi-service appliance that replaces up to 6 specialized devices with a single integrated solution, and provides SMB customers with a complete networking infrastructure that is simple to install and configure, easy to maintain and upgrade and can be managed remotely. Customers can leverage edgeBOX for VOIP, IP-PBX, VPNs, security, NAC and QoS as well as web server, e-mail server and data storage. It is available on a range of scalable platforms that support up to 300 users. The edgeBOX has over 2500 installations world-wide. About Critical Links Critical Links is a global provider of converged voice, data and IT solutions for small and medium businesses (SMBs) that dramatically simplifies and cost-reduces by consolidating over a single scalable and fault-tolerant platform. Critical Links' flagship product, the edgeBOX, is an award-winning multi-function gateway appliance that includes VoIP/IP-PBX, VPNs, security, NAC, QoS and a WiFi access point as well as a fax server, web server, e-mail server, print server and data storage. It is available on a range of hardware platforms that support up to 300 users, with different form factors and a host of broadband interfaces such as BRI/PRI(T1/E1), FX0/FXS, Ethernet, etc. Critical Links typically serves SMBs through a global network of VARs, System Integrators, OEMs and Service Providers. ((Comments on this story may be sent to [email protected])) (c) 2009 M2 COMMUNICATIONS [ Back To TMCnet.com's Homepage ]