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Numara Software, Inc.: Linc-Cymru Regains Control of its Software Costs with Numara Track-It!Reading, UK,, Oct 05, 2009 (M2 PRESSWIRE via COMTEX) -- Numara Software, Inc., a leader in help desk management solutions, announced today that Linc-Cymru, a people and property business and specialist in affordable housing, social care, health and supported housing for over 30 years, has chosen Numara Track-It! to provide help desk services and support to its customers. Linc-Cymru adopted Numara Track-It! earlier this year following worries over the cost of ownership of its previous solution. It has meant that the organisation's help desk can now cost-effectively meet the many support needs of its users. Linc-Cymru has two primary strands to its business: Linc Homes, which operates across South Wales and provides social and affordable homes for rent and to buy; Linc Care, which operates across Wales and provides sheltered accommodation and services for older and vulnerable people; and extraCare housing in Blaenau Gwent, Cardiff and Newport which enables older people to live in their own homes and maintain their independence in a safe and secure environment tailored to meet their individual needs. At the start of 2009, total cost of ownership issues meant that Linc-Cymru found itself having to make a significant decision over the future of its help desk solution. The housing organisation was now facing a severe increase in its Manage Engine Service Desk Plus licencerenewal costs that went beyond what it was prepared to pay. Renewal costs for the software matched the organisation's initial investment in the software and forced a rethink of its help desk strategy, as senior ICT Officer James Bulgo explains: "Our previous help desk system met our requirements but the annual rise in renewal fees for the product which we used on a rental basis had become too steep. We needed to find an alternative product from a vendor that offered us something different, a good, effective and productive solution. What was also important to us was that we found a product that matched our needs as a housing association. Linc-Cymru began investigating using other products, but found that they didn't match its specialist needs as a housing association. "We had a look at products like BMC Remedy , but its licensing was aimed at enterprise customers," says Bulgo. "Then, we looked at Numara Track-It! and obtained a demonstration version of the software and began using it. We liked the user interface which was very easy to use, and the software immediately seemed to be more integrated and mature than we had experienced before." For Linc-Cymru, which has three IT staff and whose daily help desk calls can range from 10 to 25. Since the implementation of Numara Track-It! the organisation's help desk now has more effective notification, escalation and asset management capabilities to provide ad hoc support for its users, from housing management and general maintenance through to print problems, server installs and configuration. "Numara Track-It! has a nice, integrated, crisp look and feel to it and you get the impression in using the package that Numara Software really understands the business of help desk software. Moreover, the software installs easily and works well with our existing programs, such as our antivirus software. We will be migrating to version 9 shortly to take advantage of facilities such as change management, which will be important. We also anticipate making considerable use of the library functions and knowledge base operations." About Numara Software, Inc. With more than 55,000 customer sites worldwide, Numara Software is a global leader in delivering practical, flexible solutions that allow IT organizations to improve service to their end-users. Our integrated IT service management and IT asset management software platforms enable organizations to efficiently automate a wide variety of IT related tasks and processes using interoperable solutions from a single, proven vendor. Widely known for our dedicated focus on ease of use and affordability for our customers, our IT solutions deliver fast time-to-value, increased control, and reduced risk for small businesses to large companies. CONTACT: Bridgette Dewar, C8 Consulting Ltd Tel: +44 (0)118 900 1134 e-mail: [email protected] Katie Astbury, Junior Marketing Executive, C8 Consulting Ltd Tel: +44 (0)754 521 1603 Tel: +44 (0)118 900 1133 e-mail: [email protected] Paula Elliott, C8 Consulting Ltd for Numara Software Tel: +44 (0)118 900 1132 Tel: +44 (0)7894 339 645 e-mail: [email protected] Numara Software, Inc WWW: http://www.numarasoftware.com ((M2 Communications disclaims all liability for information provided within M2 PressWIRE. Data supplied by named party/parties. Further information on M2 PressWIRE can be obtained at http://www.presswire.net on the world wide web. Inquiries to [email protected]. |