| [September 25, 2009] |
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Echopass, Voxify and Genesys Address Self-Service ROI
PLEASANTON, Calif. --(Business Wire)--
With a down economy and shrinking budgets, enterprises are focusing on customer service more than ever to retain customers, reduce costs and enhance revenues. Leading contact centers have turned to speech self-service as a strategy to achieve these goals.
In an upcoming webinar, Echopass Corporation, the leading provider of Software as a Service-based contact center solutions to the enterprise, will join industry experts from Voxify and Genesys (News - Alert) to discuss how to extract the most value from self-service solutions. The panel will address what steps can be taken to get the full ROI from speech self service within the contact center and how customers can ensure the best possible performance from speech applications once they're up and running.
During this highly interactive session, topics will include:
How to ensure short-term ROI and long-term value from these solutions
Choices available for deployment and integration
How self-service can complement live agents and create lifetime customers
Trends driving adoption of speech self-service
What: "Self-Service ROI Fact and Fiction: Leading Experts Tell It Like It Is," webinar
Who: David Tso, VP Business Development, Echopass; Eric Tamblyn, VP of Product Marketing, Genesys; and Jay Emmons, VP Customer Operations,Voxify
When: Tuesday, September 29, 2009, at 1:00 p.m. Eastern time (10:00 a.m. Pacific time)
How: Register for this free event at http://bit.ly/2CiHpP.
For more information on Echopass, visit http://www.echopass.com/.
Additional Resources
Voxify website: http://www.voxify.comGenesys website: http://www.genesyslab.comEchopass website: http://www.echopass.com
About Echopass Corporation
Echopass Corporation is the leading provider of SaaS (News - Alert)-based hosted contact center services to the enterprise market. Only Echopass delivers the promise of On-Demand, Always On, Guaranteed, and End-to-End solutions that are both affordable and fully integrated with clients' existing customer contact applications and voice or data technologies. Echopass managed solutions are quick to deploy, easy to use, flexible, and require no capital investment or ongoing maintenance. Privately-held Echopass, backed by venture capital firms Canaan Partners and New Enterprise Associates, is a recipient of numerous industry awards for innovation and customer service, including the Red Herring Top 100 Companies award and the 2008 North American Hosted Contact Center Customer Service Leadership Award from Frost & Sullivan (News - Alert). The company is headquartered in Pleasanton, CA. For additional information, please visit www.echopass.com or call 1-888-622-5345.
Echopass and Echopass products are registered trademarks of Echopass Corporation. All other trademarks and service marks are the property of their respective owners.
Tags: Echopass, hosted contact center, speech self-service, Voxify, Genesys
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