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Major Global Bank Places $4 Million Follow-on Order to Standardize on NICE Following Market ConsolidationRA'ANANA, Israel, September 16, 2009 /PRNewswire-FirstCall via COMTEX/ -- NICE Systems Ltd. (NASDAQ: NICE), a leading global provider of advanced solutions that enable organizations to extract Insight from Interactions to drive performance, today announced that a major global bank placed a $4 million follow-on order to standardize on the NICE SmartCenter suite. Following the acquisition last year of another bank as part of the consolidation in the financial services sector, the bank has selected NICE as vendor of choice and is replacing another vendor's systems with solutions from the NICE SmartCenter suite, for implementation at two additional VoIP contact centers with thousands of agents. NICE was selected to improve the customer experience, agent performance, and compliance risk management. The bank selected NICE to support a major IP-enabled data center consolidation move and to provide enhanced capabilities in handling increased call volumes. As an existing NICE customer, the global bank will standardize on NICE SmartCenter solutions including NICE Interaction Recording and NICE Quality Management to effectively manage millions of calls with customers every year at its banks. After an extensive evaluation process, in addition to already using NICE Smart center elements, this major bank decided to add NICE Interaction Recording and NICE Quality Management at the acquired bank as well. Both are part of the NICE SmartCenter suite. Zeevi Bregman, President and Chief Executive Officer, NICE Systems, said: "The recent strategic decision made by this world-class financial institution to standardize on NICE SmartCenter in a VoIP environment is another validation of NICE's market share leadership and being the preferred vendor when companies are seeking best of breed and best of suite capabilities for managing their customer interactions and transactions in contact centers. This prestigious US bank selecting NICE as their vendor of choice for their major data center consolidation, and for effectively managing compliance and risk as well as increasing operational efficiency." About NICE Systems NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions solutions and value-added services, powered by advanced analytics of unstructured multimedia content - from telephony, web, radio and video communications. NICE's solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 150 countries, including over 85 of the Fortune 100 companies. More information is available at www.nice.com. Trademark Note: 360degrees View, Alpha, ACTIMIZE, Actimize logo, Customer Feedback, Dispatcher Assessment, Encorder, eNiceLink, Executive Connect, Executive Insight, FAST, FAST alpha Blue, FAST alpha Silver, FAST Video Security, Freedom, Freedom Connect, IEX, Interaction Capture Unit, Insight from Interactions, Investigator, Last Message Replay, Mirra, My Universe, NICE, NICE logo, NICE Analyzer, NiceCall, NiceCall Focus, NiceCLS, NICE Inform, NICE Learning, NiceLog, NICE Perform, NiceScreen, NICE SmartCenter, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse Compact, NiceVision, NiceVision Alto, NiceVision Analytics, NiceVision ControlCenter, NiceVision Digital, NiceVision Harmony, NiceVision Mobile, NiceVision Net, NiceVision NVSAT, NiceVision Pro, Performix, Playback Organizer, Renaissance, Scenario Replay, ScreenSense, Tienna, TotalNet, TotalView, Universe, Wordnet are trademarks and/or registered trademarks of NICE Systems Ltd. All other trademarks are the property of their respective owners. This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission. Corporate Media: Galit Belkind NICE Systems +1-877-245-7448 [email protected] Investors: Daphna Golden NICE Systems +1-877-245-7449 [email protected] SOURCE NICE Systems |