[September 15, 2009] Mexicana deploys eglue's solution to improve customer experience Tweet Sep 15, 2009 (Datamonitor via COMTEX) -- eglue, a provider of real-time customer interaction management software solutions, has said that Mexicana Airlines has deployed a solution based on the eglue InterAct Suite that is expected to help the airline generate additional revenue during customer interactions at airport check-in. The solution is currently installed at eight airports in Mexico and Guatemala, with plans to implement it at 1,100 Mexicana check-in positions in more than 25 airports in Mexico and other countries. According to eglue, the eglue InterAct solution is at the heart of Mexicana's new baggage manager solution, which calculates excess baggage fees in real time and automates the billing and collection process at airport check-in with a one-stop shop approach. The baggage manager solution based on eglue InterAct reportedly accommodates hundreds of business rules that take into account factors such as the destination, ticket class, size of the traveling party and the actual baggage weight. The solution has reportedly replaced complex, error-prone manual data entry and fee computation processes that required passengers to stand in as many as three different lines, with an automated, real-time calculation. The eglue solution was implemented by IZO System Mexico, a fully-owned subsidiary of IZO System, a provider of customer experience management consultancy and systems integration for the Spanish and Portuguese-speaking markets. http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon [ Back To TMCnet.com's Homepage ]