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AAG selects Altivon's communications software suiteSep 14, 2009 (Datamonitor via COMTEX) -- Altivon, a provider of high-impact unified communications solutions, has announced that American Advisors Group has purchased an all-in-one IP communications software suite developed by Interactive Intelligence. American Advisors Group (AAG) offers reverse mortgages to seniors across the US and selected the new system to support its growth, compliance and quality assurance. Altivon is an IP-based communications solutions provider specializing in enhancing the customer experience. Altivon will integrate Customer Interaction Center to AAG's customer relationship management application from Salesforce.com. The advisors will receive caller details prior to taking the call. Bruce Andersen, president of Altivon, said: "High-quality customer service is a prerequisite for success in phone-based businesses like AAG's. Our focus on delivering systems that elevate the customer experience through personalized, timely, informed connections ensures that AAG advisors can focus on selling the benefits of reverse mortgages to their market." http://www.datamonitor.com Republication or redistribution, including by framing or similar means, is expressly prohibited without prior written consent. Datamonitor shall not be liable for errors or delays in the content, or for any actions taken in reliance thereon |