[September 08, 2009] LiveVox Partners with Protocol Recovery Service Tweet Sep 05, 2009 (Close-Up Media via COMTEX) -- LiveVox Inc., a provider of hosted-dialer solutions, announced it recently enabled receivable management firm Protocol Recovery Service Inc. to overcome constraints associated with predictive dialer hardware and allow the Atlanta-based group to scale usage of LiveVox to achieve operational flexibility and agent productivity. Protocol reported it instead elected to transfer additional dialing responsibilities to LiveVox. In less than 30 minutes, additional campaigns were built and agents were speaking with consumers on behalf of Protocol clients. "The best agencies are proactive in their review of how new technologies can drive improvements to operations," said Jeff Ackiss, COO, Protocol. "The industry's mindset has been that hosted technology is a supplemental tool. We found that the LiveVox Hosted Dialer allows us to overcome the limitations of hardware and fixed telephony." The unlimited calling capacity of LiveVox has been proven to increase agent talk time by 30-50 percent over Limited Line Dialers (hardware or hosted solutions that limit the amount of lines that can be dialed for each agent). This capacity also allows LiveVox to enable clients to scale the amount of campaigns or agents on the system. "LiveVox focuses on credit and collections, which is a great market because there are many entrepreneurial people in the space," said Louis Summe, CEO of LiveVox. "Since we bring such an innovate product to the market, we need people with the vision and willingness to explore new technologies. Protocol Recovery Service clearly has this type of vision, reflected by their strength in the marketplace. Our patented platform puts us in a much stronger position to quickly and cost effectively provision whatever capacity our clients need to handle increased volumes." "Efforts to increase productivity should never be held hostage by system limitations that curb agent talk time limitations or force 'agreeable' levels of downtime," said John McNamara, CMO, LiveVox. Protocol Recovery Service Inc. is a national account receivables management firm based in Atlanta, GA. Protocol Recovery Service offers credit issuers and debt purchasers the confidence of utilizing a performance-based service provider. ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ]