[July 28, 2009] InQuira's enterprise knowledge solutions implemented by Blue Coat Systems Tweet Jul 28, 2009 (TELECOMWORLDWIRE via COMTEX) -- Enterprise knowledge solutions provider InQuira Inc announced on Monday that Application Delivery Networking company Blue Coat Systems Inc is deploying its enterprise knowledge solutions for its online and contact centre customer support. No financial details were disclosed. According to the company, the new knowledge management system enhances the BlueTouch Online portal and is part of BlueCoat's investment in service and support capabilities. Blue Coat needed an advanced knowledge solution that could utilise existing technical product content regardless of format and translate question intent beyond search techniques to deliver accurate answers to contact centre agents and online customers. Comments on this story may be sent to [email protected] [ Back To TMCnet.com's Homepage ]