TMCnet News
VPI and CCC Technologies Formalize Reseller PartnershipJun 12, 2009 (Close-Up Media via COMTEX) -- VPI, Voice Print International, a company involved in the development of integrated interaction recording and workforce optimization (WFO) solutions, and CCC Technologies, one of Avaya's business partners with a 25-year history of providing converged communications, networking and security solutions, announced a formal reseller partnership to distribute VPI's call recording and contact center optimization software. According to company officials, under the agreement, CCC Technologies' customers can now use VPI EMPOWER, an integrated, modular suite of solutions comprised of call recording, monitoring, performance management, and eLearning modules. "VPI's innovative, analytics-driven contact center recording and workforce optimization technologies are the perfect complement to CCC Technologies' comprehensive range of world-class convergence solutions designed to meet the needs of organizations of all sizes across North America," said Jim Poull, Vice President of Sales at CCC Technologies. "We are able to leverage VPI's acclaimed, proven track record and suite of compliant-tested solutions with Avaya and other contact center systems to deliver the fastest time to value and the lowest total cost of ownership to our customers." "CCC Technologies has the experience and partnerships to design and deliver proven IP telephony solutions," explained Poull. "Our partnership with VPI allows us to provide our customers with a complete range of best-of-breed applications that improve quality and operational efficiency throughout the contact center." Chris Morrissey, vice president of sales and marketing at VPI, said, "By partnering with CCC Technologies, we have a wonderful opportunity to work closely with a partner that has an exceptional reputation for expertise and speed of service coupled with an outstanding knowledge base and solid experience of traditional and VoIP communications technology." ((Comments on this story may be sent to [email protected])) [ Back To TMCnet.com's Homepage ] |