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Infonetics Research: Survey shows companies are not slashing voice communications budgets(Market Wire Via Acquire Media NewsEdge) WOBURN, MA -- (MARKET WIRE) -- 06/10/09 -- North American companies recently surveyed by analyst firm Infonetics Research are primarily expecting to hold the line on voice communications expenses, not slash budgets as is feared by many in the industry. The survey, How Companies Are Changing Their Voice Communication Spending in 2009: End-User Survey, published this week by Infonetics as part of its Enterprise Voice Continuous Research Service, asked purchase-decision makers at companies using enterprise telephony equipment whether they plan to increase, maintain, or decrease 2009 expenditures. "Ultimately, companies do want to decrease or slow the growth of their overall voice communications expenditures. One item they're looking at cutting is communication services (long distance, trunking, conferencing, etc.), which takes up the largest portion of the budget. Meanwhile, they're willing to invest in new infrastructure and applications if it contains or reduces communication services," said Matthias Machowinski, Directing Analyst, Enterprise Voice and Data, Infonetics Research. ENTERPRISE VOICE SURVEY HIGHLIGHTS -- Respondent organizations plan slight reductions in communication services, and increases in infrastructure investments, an indication that buyers are willing to continue making capital investments if it reduces their overall expenditures -- Voice communication expenditure cuts planned by some organizations are almost perfectly offset by those planning increases -- The growth in VoIP services, as shown in Infonetics' VoIP and UC Services and Subscribers report, is a reflection of enterprises looking to decrease spending by using more cost effective IP alternatives -- A good number of companies continue to use TDM-based services, such as PRIs and T1s, even though they've already deployed IP PBXs REPORT SYNOPSIS The enterprise voice survey, conducted in April and May 2009, asked purchase decision makers at North American companies that use enterprise telephony equipment (TDM or IP PBXs), or will by 2010, about their expected changes to 2009 expenditures for: -- Infrastructure (PBXs/phone systems, key systems, phones, voice gateways, etc.) -- Applications (voicemail, unified messaging, presence engines, IP contact center, etc.) -- Maintenance and support (software upgrades, moves/adds/changes) -- Communication services (local dial-tone, long distance, trunking, conferencing, etc.) All respondents are purchase-decision makers, and the vast majority (87%) are the primary decision maker or have a lot of influence on voice communication purchasing decisions. The distribution of voice communication expenditures at companies surveyed ranges from up to $50,000 to over $1 million per year, with the majority of respondent organizations spending between $100,000 and $500,000 in 2008. FOR MORE INFORMATION OR TO BUY THIS REPORT Members: http://www.infonetics.com/login New to Infonetics' online portal: http://www.infonetics.com/cgp/newaccounts.asp Once on the portal, go to RESEARCH, then ENTERPRISE VOICE Continuous Research Service. FOR SALES: -- Larry Howard, Vice President: [email protected], +1 (408) 583-3335 -- Scott Coyne, Senior Account Director, Eastern North America, Europe, Middle East: [email protected], +1 408.583.3395 Infonetics Research is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete more effectively. Follow Infonetics on Twitter for the latest headlines: http://twitter.com/infonetics. Lead Analyst: Matthias Machowinski Directing Analyst, Enterprise Voice and Data Infonetics Research 781-933-9868 Email Contact |